Amani Alkathiry

Self-motivated and success-driven Business Development with 7+ years of experience in marketing & sales plus experience in customer success management and CRM/PR/Communications. Have as well some of the certifications from MOOC.

2020 – 2022         Key Account Manager/Business Development – Corporate Deal Consulting Co. KSA

• Marketing special offers and sales to customers over the phone.
• Created lead generation processes using LinkedIn with an ROI of 75%.
• Addressing and resolving key clients’ complaints.
• Build relationship with sales prospects to boost referral customers by 15%.
• Developed marketing and sales communication strategies – new marketing campaigns resulted in an increase of brand recognition by over 40%.

2018 – 2019         Customer Service Representative/Customer Relation Management – Ilogo, KSA

• Collaborate with cross-functional teams to improve customer service experience.
• Managed client relations and resolved issues as quickly as possible.
• Maintained professional and productive relationships with clients.
• Handled client complaints and sought timely resolutions.
• Analyzed customer accounts and resolved customer issues for a 97% satisfaction rate.
• Resolve 200+ weekly customer inquiries via phone and email, consistently exceeding targets.

2017 – 2018         Customer Service – Kaaf For Computer, KSA

• Connected and discussed all customer inquiries over the phone on a daily basis.
• Prepared monthly reports on customer satisfaction.
• Maintained customer retention rate 45% above the company average.
• Analyzed customer accounts and resolved customer issues for a 97% satisfaction rate.
• Entered orders for customers in a computer system for services and recorded customer information in the database.

2013 – 2017          Key Account Manager - 2p Telecom & Information Technology, KSA

• Exceeded annual revenue targets by an average of 57% yearly.
• Quickly built and maintained trusting relationship with clients.
• Tackled warm inbound leads and increased client population by 32% in 2016.
• Drove growth by 63%, promoting and selling services, and overall brand.
• Worked outbound sales initiatives to increase lead generation by 13% quarter over quarter.

2013                       Social Media Marketing – Hayat Pets, KSA

• Optimized social media, increasing organic following by 125%.
• Built relationship with customers and exceeded sales targets in 3 out of 4 quarters.
• Developed marketing plan and successfully promoted business on the internet, improving business opportunities 15%.
• Evaluated competition performance, suggesting to upper management the use of new strategies that successfully enlarged the client base by 5%.

2011– 2012          Telemarketing - Site Solution Est. KSA   

• Increased the rate of return clients by 55% by reducing the instance of customer chum.
• Managed issues and resolved customer complaints in person, via email, and telephone.
• Improved work efficiency by tracking and monitoring work processes.
• Understood customer needs, leading to a 45% close rate.
• Reworked existing processes to improve customer retention by 12% and customer satisfaction by 18%.

2008 – 2010         Sales – Marketing Window For Aljerasi, KSA

• Increased sales by 35%, through the well-placed implementation of sales initiatives.
• Created a spreadsheet to track the efficiency of specific sales tactics.
• Exceeded targets in terms of sales volume and customer satisfaction by 32%.
• Increased the number of sales leads per day by 25% through implementing sales script updates.
• Executed on outbound calling strategy to warm lead, leading to a close rate of 26% which exceeded expectations by 50%.

2007 – 2008         Receptionist/Supervisor/Administrative, Joman Dintel, KSA

• Answered phone and scheduled appointments according to patient preference.
• Handled customer complaints from a patient, understanding standpoint, reducing the likelihood of negative review by 75%.
• Supervised 10 full-time employees, providing mentorship and feedback in an encouraging environment.
• Actively monitored staff engagement, ensuring employees were engaged and fulfilled, resulting in an employee retention rate increase of 21%.

2005 – 2007         Telemarketing – Shamel Digital Technology Co. KSA

• Outpaced target call rates by 18%, answering 8+ calls per hour.
• Achieved a 99% reception call satisfaction rating across customers and inter-departmental staff.
•  Answering incoming and make outgoing phone calls to customers and provide quality, responsive, and positive customer contact with intent to retain the customer and assist with the past-due situation.

Shaw Academy, Dublin, Ireland, Online

                 Mini MBA in Business – Diploma

Google Digital Academy (Skill Shop) Online

                 Google Analytics Individual Qualification 

Google Analytics, Online

                 Google Analytics – Certificate   

Google Digital Garage, Online

                 Digital Marketing – Certificate   

HubSpot Academy, Cambridge, MA, USA, Online

                  Inbound – Certificate 

UNICEF, New York, New York, USA, Online

                  Web Accessibility – Certificate

HP Life, Palo Alto, California, USA, Online

                   Customer Relationship Management – Certificate

                 Effective Business Website – Certificate

                 Social Media Marketing – Certificate

Alison, Galway, Ireland, Online

Basic English Grammar/E-Business – Diploma 

Fundamentals of English Grammar – Course 

Introduction to Marketing/Fundamentals of Marketing Your Business Online – Course 

E-Commerce- Introduction to Internet Marketing Strategies for Business – Course

E-Commerce Web Strategy – Course

Shaw Academy, Dublin, Ireland, Online 

                English For Business – Diploma

                Sales – Diploma 

                Social Media Marketing – Diploma