Jibb Otida

I'm an experienced ICT/Computer Science & ESL Teacher, UX/UI Designer, Project Manager, and Customer Support Specialist with a demonstrated marketing and advertising history. Skilled in Customer Service, Project Management, Web Design/Development, WordPress, WooCommerce, eCommerce, Social Media, etc. In addition to my IT skills, I also have 8 years of teaching experience in different schools in Thailand ranging from nursery to college students.

Position: ESL and Computer Teacher

Company: Princess Sirindhorn's College, From May 2023 - Present

• Teaching English and Computer subjects to High School students.
• Creating lesson plans.
• Provide appropriate training for students.
• Organizing meetings/training for both students and teachers.

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Position: eCommerce Website Specialist

Company: Indulgem, From August 2020 - Present

• Online Store Management: eCommerce specialists are responsible for setting up and managing the organization's online store or platform. This includes product listing, categorization, pricing, and inventory management.
• Website Optimization: They work to improve the user experience and ensure that the website is easy to navigate, visually appealing, and optimized for both desktop and mobile devices. This may involve collaborating with web designers and developers to implement necessary changes.
• Digital Marketing: eCommerce specialists often develop and execute digital marketing strategies to drive traffic to the online store. This can include activities like search engine optimization (SEO), pay-per-click advertising (PPC), email marketing, and social media marketing.
• Content Management: Creating compelling product descriptions, images, videos, and other content that helps customers make informed purchasing decisions.
• Analytics and Reporting: Monitoring key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer retention. They use this data to evaluate the effectiveness of their strategies and make necessary adjustments.
• Customer Experience Enhancement: Ensuring a seamless and user-friendly checkout process, offering multiple payment options, and providing excellent customer support to address inquiries, issues, and concerns.
• Inventory Management: Ensuring that products are in stock and available for purchase, coordinating with suppliers and warehouses to maintain proper inventory levels.
• Partnership and Vendor Management: Collaborating with suppliers, vendors, and third-party platforms (such as payment gateways and shipping providers) to ensure smooth operations.
• Security and Privacy: Ensuring the security of customer data and payment information by implementing necessary cybersecurity measures and complying with data protection regulations.

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Position: Customer Support Specialist

Company: Pronto Marketing, From May 2018 - April 2023

• Onboarding and Implementation: Lead the onboarding process for new customers, ensuring a smooth and efficient transition to our products/services. Collaborate with cross-functional teams to address technical and operational requirements during the implementation phase.
• Relationship Management: Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations. Act as the primary point of contact for customer inquiries, feedback, and escalations.
• Customer Engagement: Proactively engage with customers through regular check-ins, Q&A sessions, and business reviews to understand their evolving needs and challenges. Offer relevant solutions and provide guidance to achieve their goals.
• Product Expertise: Gain in-depth knowledge of our products/services to understand their functionalities, best use cases, and potential limitations. Offer expert advice to customers to help them leverage our offerings effectively.
• Customer Advocacy: Serve as the voice of the customer within the company, providing valuable feedback and insights to production, marketing, and sales teams. Advocate for product enhancements and improvements that align with customer needs.
• Customer Retention and Renewals: Develop strategies to ensure customer retention and renewals. Monitor customer health metrics, identify risks, and proactively address issues to maintain a high level of customer satisfaction.
• Upselling and Cross-selling: Identify opportunities for upselling and cross-selling based on customer needs and usage patterns. Collaborate with the sales team to expand customer accounts and revenue.
• Customer Feedback and Surveys: Gather customer feedback through surveys, interviews, and other methods to continuously improve our offerings and customer experience.
• Customer Success Metrics: Track and analyze key customer success metrics, such as customer satisfaction, usage trends, and retention rates.

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Position: Project Manager

Company: Pronto Marketing, From April 2015 - May 2018

• Project planning: Defining project goals, scope, and requirements, and creating a roadmap for the project,
  including timelines, milestones, and deliverables.
• Resource allocation: Identifying the resources needed for the project, including personnel, hardware, software, and other materials, and ensuring that they are available when needed.
• Communication: Facilitating communication between team members, stakeholders, and clients, including providing regular project updates and managing expectations.
• Quality control: Ensuring that the project meets all quality standards and specifications, and that it is delivered on time and within budget.
• Documentation: Creating and maintaining project documentation, including project plans, status reports, and other documents required for project management and communication.
• Change management: Managing changes to the project scope, schedule, or budget, and communicating these changes to team members, stakeholders, and clients.
• Project evaluation: Conducting post-project evaluations to identify areas for improvement, evaluate the project's success, and provide feedback to team members and stakeholders.
• Managing/Updating WordPress eCommerce types of websites
• Managing the relationship with business partners and all stakeholders.
• Headed a plan in integrating Small Improvements with Slack and implemented it throughout the whole team
• Managed and coordinated website projects from start to finish
• Communicated with clients via support desk
• Worked with and allocated tasks to the production team to meet client requirements & goals
• Maintained good client relationships, time management, team workload, and quality control for all projects in-hand
• Installing SSL certificates to our client's websites
• Helping clients fix DNS issues

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Position: ESL Teacher

Company: Princess Sirindhorn's College, From July 2014 - March 2015

• Teaching English subjects to High School students.
• Creating lesson plans.
• Provide appropriate training for students.
• Organizing meetings/training for both students and teachers.

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Position: ESL and Computer Instructor

Company: Siam Technological College (Siamtech), From October 2009 - April 2015

• Teaching English and Computer Subjects both hardware and software subjects
• Teaching students desktop operating system and hardware installations
• Teaching students how to install different types of software
• Organizing training for teachers regarding new software technologies that they can apply to their class

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Position: ESL Teacher

Company: Watbumrungruen School, From November 2008 - September 2009

• Teaching English subjects to primary-level students.
• Creating lesson plans.
• Provide appropriate training for students.
• Organizing meetings/training for both students and teachers.

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Position: Associate Magazine Editor / Website Designer

Company: Bangkok Gems & Jewellery Co., Ltd., From October 2008 - September 2009

• Updating the company website
• Editing blog articles/stories
• Jewellery article researcher

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Position: ESL & Computer Teacher

Company: Siriwat Wittaya Bilingual School, From March 2008 - October 2008

• Teaching English and Computer subjects to primary and high school level students.
• Creating lesson plans.
• Provide appropriate training for students.
• Organizing meetings/training for both students and teachers.

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Position: ESL Teacherjewelry

Company: Yumin Patana School, From September 2006 - March 2008

• Teaching English subjects to primary-level students.
• Creating lesson plans.
• Provide appropriate training for students.
• Organizing meetings/training for both students and teachers.

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Position: Website & Graphic Designer

Company: Kamar Silver, From May 2006 - September 2006

• Editing/Updating website content.
• Editing jewellery images/photos.
• Updating Alibaba account

Degree

• Asian College of Science And Technology (ACSAT CDO)
• Bachelor of Science in Information Technology
• June 2002 - May 2005

Education Certificate

• University of San Jose-Recoletos
• BEd, Certificate of Proficiency in Professional Education (P.P.E)
• October 2005 - April 2006

Licenses & Certifications

• Teaching English as a Foreign Language (TEFL)
• Licensed Professional Teacher (Khurusapha) by The Thai Teachers' Council of Thailand
• Introduction to Teaching English as a Second Language
• Motivating Students to Learn
• Security Management
• Modern Project Management - Working with Clients and Project Teams
• Effective Customer Service Skills
• Drive Advertising Revenue with Google Ad Manager
• Google My Business