Bryan Golocino

I am an enthusiastic, self-motivated, reliable, responsible, and hard- working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.

TELEPERFORMANCE USA (PHILIPPINES)
2017-2019
Customer Service Representative
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Adhering to all company policies and procedures.
Pornsirikul School
2019-2020
English Language Teacher-Early Childhood
pupils
Make lessons and activities personally meaningful to the students.
Give students opportunities to prioritize, set goals, and apply things they’ve already learned to a new lesson or concept. Helping pupils improve their listening, speaking, reading, and writing skills via individual and group sessions
Montfort College – Secondary Section 2020-present
English Language Teacher
Organize classroom lectures and coursework. Make lessons and activities personally meaningful to the students.
Determine exam and assignment grades. Provide feedback based on workload and classroom behavior.
Keep a record of students’ attendance and grades
Research new language teaching methods Manage classroom crises and resolve conflict Collaborate with teaching staff and administrators to foster a good student experience

Bachelor of Secondary Education - Major in English
2012 - 2017
Southern Leyte State University - Hinunangan Campus
Secondary Education
2006 - 2010
Hinundayan Catholic Institute
Elementary
2001 - 2006
Hubasan Elementary School