ชยารัตน์ รัตนเสน

Admin Manager

Career                        My objective is to seek an administrative position where I can further

Objective                   enhance my experience and skills and make a useful contribution to my employer

Employment              Admin Manager, June 2022 - Present

Experience                 BMA E-Commerce

• Supervise the day-to-day operation of the administrative department and staff members
• Develop and implement policies and procedures to improve operations and functions of the department
• Ensure a safe, secure, and well-maintained facility that meets environmental, health, and security standards
• Work with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses
• Oversee special projects and track progress towards company goals

       Assistant Marketing Manager, March 2016 – June 2022

                                    Modular Compound Limited

• Assist Marketing Manager in planning and supervising marketing operations to achieve revenue target
• Analyze sales data and determine sales forecast
• Recommend creative and cost effective promotional activities
• Conduct marketing campaigns and trade shows to promote brand awareness among consumers
• Maintain customer relationship programs and track customer satisfaction

Customer Service Manager, September 2012 – March 2016

                                    Siam Food Services Limited
                        

• Oversee the day-to-day operation to eliminate escalated issues to ensure the effectiveness of service and customer satisfaction by using SAP
• Manage and handle the most complex customer complaints or enquiries; set up company’s service for an entire organization
• Be a part of the team to implement CRM tools to keep track of customer history
• Prepare and analyze all customer problems report, customer feedback report and provide recommendation to other departments such as marketing, sales and sales administration team

Senior Call Center Manager, March 2002–September 2012

                                    NEC Corporation (Thailand) Ltd

 

• Manage team members and manage customer communications in both Thai and English
• Design strategies to evaluate customer expectation and satisfaction through a Customer Feedback System (CFS)
• Advise senior management and recommend policy changes based on analyzed reports
• Implement, develop key performance indicators 
• Manage customer meetings, rolling out resulting action points and driving them to closure

Awards

Received the Best CS Award for Quality Promoters from NEC Headquarter with one week CS training program in Japan. 

1. 
   Senior Investor Relation Officer, February 2001 – February 2002
2. Shin Satellite Public Company Limited Bangkok, Thailand

• Collect information about the company’s share performance and compare it to the Thai market and regional competitors
• Conduct research and maintain a database on the industry in general and competitors in Asia
• Collect information about investors who contact the Investor Relation Department and maintain a database

Call Center Analyst, January 1998 – January 2001

Advanced Info Service Public Company Limited Bangkok, Thailand

 

• Compile and monitor call center operational statistics. Analyze trends and problem situations and provide recommendation to other departments such as Marketing, Engineering, Billing, and Collection and Credit Control
• Create departmental workflow for organization to function efficiently
• Prepare standard written correspondence in both Thai and English 

1. language to communicate resolution of all customer issues

• Prepare new procedure to increase efficiency.

Education            Master of Science, International Business Management

      February 1996-February 1998

      South Bank University, London, UK

Bachelor of Business Administration, International Business Management

October 1990-October 1994

Assumption University, Bangkok, Thailand