Fred Nikko Villanueva

My name is Nick and I am from the Philippines, I have a degree in but I have been working in the BPO industry for 10+ and handled customer service to sales from B2B to B2C. I managed a top-tier team with great KPIs and VAs.Worked as an executive assistant to the CEO while maintaining the quality of service provided to customers. 

Engoo (Online EnglishTeacher) Part Time

Japanese, Chinese, Korean, and Brazilian students. 2015 – at present.

Wheelzy 

Purchasing Manager 

Sept - 2021 – January – 2022

Responsibilities: 

Negotiates prices and contracts with suppliers. 

Evaluates vendors based on quality, timeliness, and price.

Nomis Group International (Real Estate)

VA Team Lead/ Sales

 June - 2020 – August – 2021

Responsibilities:

Manage VA Team

Taking Inbound Calls USA

Quality Customer Service

Cold Calling

Appointment Setting

Camiling Colleges

Philippines

English Teach (Senior High School) 2018 – 2020

VXI Makati 2016 - 2018

Customer Service / Quality Analyst

Responsibilities:

Taking Inbound Calls

Conducting market research

Collecting audience feedback

Create reports on marketing

Performance.   

Sitel Tarlac

2014 - 2016

Customer Service / Product Trainer

Hotel Reservation

Sales

Inbound/Outbound calls

Training New hire Employees

Bachelor in Secondary Education major in English