Keziah Honey Duroy

Hi! I am Keziah, eager to embark on my career in customer service. I have 5 months of experience working as a phone interviewer conducting online surveys, where I honed my communication and interpersonal skills. During this time, I discovered a strong interest in customer service and helping people find solutions to their problems.

I am a confident and friendly communicator, able to build rapport with customers quickly and effectively. I understand the importance of active listening, patience, and empathy in creating a positive customer experience, and I am eager to continue developing these skills. Additionally, I am a fast learner and can quickly adapt to new technologies and systems.

I am passionate about providing excellent customer service and am excited about the opportunity to bring my skills and enthusiasm to a new organization. I am confident that my experience, passion, and desire to learn and grow make me an excellent candidate for a customer service representative role.

I am eager to discuss further how I can contribute to your team and help deliver exceptional customer service.

I have three years of experience as an ESL teacher and five months as a phone interviewer. I honed my communication skills as an ESL teacher and taught English to students from China, Japan, and Vietnam. As a phone interviewer, I gained experience conducting various types of surveys, such as customer service, political, and satisfaction surveys, which helped me to improve my interpersonal skills and ability to connect with people from various backgrounds. These experiences have provided me with the skills and knowledge required to excel in a customer service role, and I am excited to bring my desire to help others to a new organization.

I have a Bachelor of Elementary Education degree with a major in Special Education. My education has equipped me with a strong understanding of the importance of empathy, patience, and communication in creating a positive experience for individuals with diverse needs. As a future educator, I have learned the importance of active listening, adapting to different learning styles, and finding creative solutions to problems. These skills are highly relevant in a customer service role and I am confident that my educational background will enable me to provide exceptional service to customers.