Martin suwanasaph

I'm Service Manager at. with proven expertise in customer-focused service operations and problem resolution.

Equipped with strong English communication skills and a BBA degree

(2015), I am committed to delivering outstanding service performance and bringing energy, professionalism, and a strong commitment to excellence to your team.

SERVICE MANAGER

SHD TECHNOLOGY CO.,LTD.

Oct 2025 - Present

• fter-Sales Service Management
• Oversee installation, repair, warranty claims, and maintenance services for appliances
• Team Quality Control
• Ensure technicians meet service standards and deliver consistent quality
• Resource Planning
• Manage workforce, spare parts, and tools to meet customer demand
• Data Monitoring & Reporting
• Track service cases, complaints, and KPls, then report insights to management.
• Regarding reporting - this involves tracking, analyzing, and reporting daily, weekly, and monthly service performance indicators to management.
   
• PROJECT MANAGER
  Nippon parking development
  Nov 2023 - Jun 2025
• Tenant & User Relations
• Respond to inquiries from building tenants or service users, maintaining positive relationships.
• Sales & Marketing
• Encourage nearby building users to utilize parking services, offered on monthly, daily, and hourly bases.
• Analysis
• Monitor parking situations such as vacancy rates, number of users, and profit/loss to identify opportunities for increased revenue.

Team Management

• Coordinate with the Area Manager and General Manager, while overseeing the operations team.

• ropoveme initiatives to enhance service standards and improve customer satisfaction

SENIOR SERVICE AREA MANAGE

PRTR Recruitment company (Samsung)

Apr2018 -Feb 2023

• Supervised Samsung Service Center: Pattaya, Chonburi mobile side, supervise various indicators such as KPI CMI, train new mobile data and various information for service center employees.

Prepared documents as assigned by the central Analyze customer data in the Street CAB area/district conducted household visits in order to plan work to increase sales, and took care of customer service by coordinating with the Network team and the related Support team

EDUCATION

UDON THANI RAJABHAT

UNIVERSITY

Bachelor of Business Administration