ณิชชา พรสุทปัญญากร

I have experience working in the support field for 3 years.

Work Experience 3 year 
E-commerce 2 year 2 months 
Staff Support 1 year 2 months
- Lineman Wongnai Company 
Operations Executive (Merchant Support) February 2023  Present
-Support team sale in merchant team that is a big one in company Growth merchants in portfolio and establish strong relationships with merchant partners, working with the related teams on account management. 
-Collaborate with various departments to ensure accurate and timely delivery of merchant services 
-Support the team and special projects assigned efficiently. 
-Support the merchant team to coordinate with other teams within the company, including solving problems and taking care of the store to get the best experience. 
-Coordinate efficiently with cross functional team to deliver the top satisfactory service to merchants
- Lineman Wongnai Company 
Key account coordinator April 2022 - February 2023
-Allocate various accounts of merchants participating in LINE MAN WONGNAI's services.
-Collect and verify information including store documents. and coordinate with the relevant teams.
-Keep supporting the key account team to coordinate with other teams with in the company, including troubleshooting and maintaining the best store experience.
-Shopee Company
Merchant Operation Content July 2021 - April 2022
-Systematizing all processes and knowledge to update on Salesforce/System
-Support updating information and menu of new merchants.
-Continuously enhance the merchant and menu display consistency.
-Monitor daily operation of in-house Editor activities with in propose initiatives in order to improve Editor’s processes as well as brings merchant’s experience. 
-Working closely with other stakeholders to solve issues regarding Merchant’s menu/promotions displayed on app.
-Maintaining Editor report up to date: inbound volume, handle volume, backlogs. Other tasks assigned by line manager.

EDUCATION
Burapha University, 2015-2019 Bachelor of arts major in cultural resources management