Pissanu Caelum Lunsin

Dedicated and customer-oriented professional with extensive experience in customer service and reception positions, I possess a proven track record of delivering exceptional customer support in high-demand environments. I excel at managing large volumes of inquiries, swiftly resolving issues, and fostering positive customer experiences. Ready to utilize my skills and knowledge to join the professional team and provide quality services.

Teleperformance, Pra Ram 9, Bangkok - Thailand 

Customer Service Representative 

• Effectively managed a high volume of customer inquiries across multiple channels, including phone, email, and chat, ensuring responses were both timely and accurate.
• Successfully addressed customer complaints and issues, achieving a high satisfaction rate through the provision of effective and empathetic solutions.
• Leveraged Customer Relationship Management (CRM) software to track and manage customer interactions, facilitating a seamless and organized service experience.
• Contributed to the training of new employees on customer service protocols and software usage, cultivating a knowledgeable and competent team.
• Delivered comprehensive information regarding products and services to customers, enabling them to make informed decisions and enhancing their overall experience.

1. The University of Management and Technology
   Master in Curriculum and Instructional Innovation 
2. Ubon Ratchathani University 
   Bachelor in English and Communication 
   Graduated with a 3.53 GPA (Second-class Honors)