Rachan Wongkumlao

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer Relations Management - Called to customers for welcome to our product Do the survey about our services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Handling complicated customer cases, manager call. Back or crisis cases reported to high level. Maintain a balance between company policy and customer benefit in decision making. Provide an effective solution, do not let the case lead to the crisis. Other tasks from superiors.