TRK C

• Self-motivated, team player with strong organizational and interpersonal skills
• Proactive, customer-orientated professional with over 7 years of experience
• Experienced specialist with a passion for delivering outstanding service
• Always looking to learn new technologies and skills, take on extra responsibilities, and grow professionally

Nai Muang, Phitsanulok 65000

Jan 2019 - Present 

Resident Manager The Village Hotel Phitsanulok
• Oversaw daily operations
• Recruited, trained and supervised staff
• Managed overall budgets
• Reviewed room bookings
• Maintained statistical and financial records
• Handled customer queries and complaints with empathy and composure
• Helped management to identify workflow issues and find solutions

Tha Pho, Phitsanulok 65000

Jul 2018 - Jan 2019
Part Time Lecturer
Naresuan University International College
• Designed and updated lesson plans to meet academic objectives and keep pace with new research
• Collaborated with faculty members to assess student performance and improve educational outcomes
• Successfully managed International Business Management classes for 30 students to develop both their business understanding and English proficiency skills

Nai Muang, Phitsanulok 65000

Jun 2015 - May 2018
Resident Manager Nawinda Residence
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Reviewed room bookings
• Trained, coached, and supervised new staff members.
• Pitched ideas on how to improve performance and efficiency.
• Oversaw daily operations
• Handled customer queries and complaints with empathy and composure

Phra Khanong Nuea, Bangkok 10110

Jan 2015 - May 2015
Customer Service Woraluk Property Co.,Ltd.
• Responded emails: solving any issues, assisting clients with any questions, and offering personalized responses
• Worked on team projects for new services avaliable to clients
• Assisted customers with inquiries, issues and concerns by providing relevant information in English
• Provided information on product, and after-sales service questions
• Assisted in providing customer satisfaction by facilitating customer first transaction until room transferring and after-sales fixing
• Helped facilitate and create efficient client customer interactions by analyzing data
• Created standard operating procedures for customer service newcomers
• Developed English Proficiency Skills Program for all staff

Master of Business Administration Assumption University
Summa Cum Laude with GPA of 3.92

Bachelor of Arts (English for Business
Communications)
Naresuan University International College
First Class Honors with GPA of 3.95