TRK C

Prolific Resident Manager

การขาย

Bangkok, กรุงเทพฯ

เกี่ยวกับ TRK C:

• Self-motivated, team player with strong organizational and interpersonal skills
• Proactive, customer-orientated professional with over 7 years of experience
• Experienced specialist with a passion for delivering outstanding service
• Always looking to learn new technologies and skills, take on extra responsibilities, and grow professionally

ประสบการณ์

Nai Muang, Phitsanulok 65000

Jan 2019 - Present

Resident Manager The Village Hotel Phitsanulok
• Oversaw daily operations
• Recruited, trained and supervised staff
• Managed overall budgets
• Reviewed room bookings
• Maintained statistical and financial records
• Handled customer queries and complaints with empathy and composure
• Helped management to identify workflow issues and find solutions

Tha Pho, Phitsanulok 65000

Jul 2018 - Jan 2019
Part Time Lecturer
Naresuan University International College
• Designed and updated lesson plans to meet academic objectives and keep pace with new research
• Collaborated with faculty members to assess student performance and improve educational outcomes
• Successfully managed International Business Management classes for 30 students to develop both their business understanding and English proficiency skills

Nai Muang, Phitsanulok 65000

Jun 2015 - May 2018
Resident Manager Nawinda Residence
• Answered calls, responded to emails, and spoke with clients face-to-face.
• Processed a range of documentation and entered information into databases.
• Reviewed room bookings
• Trained, coached, and supervised new staff members.
• Pitched ideas on how to improve performance and efficiency.
• Oversaw daily operations
• Handled customer queries and complaints with empathy and composure

Phra Khanong Nuea, Bangkok 10110

Jan 2015 - May 2015
Customer Service Woraluk Property Co.,Ltd.
• Responded emails: solving any issues, assisting clients with any questions, and offering personalized responses
• Worked on team projects for new services avaliable to clients
• Assisted customers with inquiries, issues and concerns by providing relevant information in English
• Provided information on product, and after-sales service questions
• Assisted in providing customer satisfaction by facilitating customer first transaction until room transferring and after-sales fixing
• Helped facilitate and create efficient client customer interactions by analyzing data
• Created standard operating procedures for customer service newcomers
• Developed English Proficiency Skills Program for all staff