Yaowamal Wattanaroj

In order to be part of the organization that will give me a challenging job Which will have the opportunity to increase experience, ability in work and will help me to achieve my goals. Motivated worker experienced in the customer services industry. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

August 2024 – February 2025 (Freeland)

Content Creator and Social Media Planner at Tickled Media Pte Ltd.

• Producing high-quality written article SEO for new content on theAsianparent website.
• Using SEO best practices to optimize content for search engines and improve visibility.
• Tracking content performance and making data-driven improvements at GA
• Affiliate Content Creation
• Strategy planning : Set goals and plan operations on social media platform (Facebook, Tiktok, Youtube).
• Responsible for responding to messages from customers.
• Analyze performance and improve strategies.
• Acted as the primary point of contact for receiving, logging, and triaging incoming issues and requests from various channels.
• Coordinate with other teams to promptly resolve issues that arise with customers.

August 2016 – August 2023

Digital Specialist at Mindedge Innovation Co.,Ltd.

(Nestle Nutrition Call Center Project)

• S-MomClub membership application process, coordinate Backend with IT team, manage membership system, complete data flow, Frontend manage creativity, post advertisements, engagement, media paid with agencies.
• Manage all subscribed data, analyze according to media purchase (CPC, Impression, optimize data, etc.) to report results to managers, adjust membership plans to meet goals.
• Create knowledge content, development content, nutrition for mothers and children for communication and develop content for mothers and children on online platforms (LINE Platform, mobile applications, SMS, Facebook, website) and manage backend (CMS) data of all channels.
• Control, supervise, and verify the accuracy of content, messages before publishing to customers, and all information must be under the rules of Nestle (Thailand) Co., Ltd.
• Manage data, media schedule, control media budgets and plan work to control the quality and duration of information publication to meet the company's standards and to receive feedback from customers with Engagement.
• Coordinate with Marketing team and product development department to ensure consistency and create awareness of new products through PR channels (Offline/Online Channels).
• Manage and analyze the participation of member access data on online channels (LINE, Facebook, mobile applications, SMS to plan development.
• Cultivate customers' social activities with feelings to make customers trust, believe and choose products and spread news.
• Manage stock to control storage/delivery and update stock.
• Managing the outbound call team (call success, KPI, manage and help solve immediate problems).
• Coordinated cross-functional teams and external parties to ensure seamless project execution and information flow.
• Acted as the primary point of contact for receiving, logging, and triaging incoming issues and requests from social channels.
• Effectively communicated problem statements to relevant departments or individuals, ensuring clear understanding and prompt action.
• Collaborated with technical and non-technical teams to define the scope of issues and projects, identifying key requirements and potential dependencies.
• Monitored the status of open issues, proactively following up to ensure timely resolution and customer satisfaction.
• Report overall data to the manager (recruitment and participation report).
• Other tasks as assigned.

February 2012 - July 2016

Call Center Supervisor (Digital part) at Delivery Thai Co.,Ltd.

(Wyeth Nutrition Call Center Project)

• Participate in data management for the data base system to manage the operation of delivering data to customers correctly and appropriately.
• Manage a team to respond to customer information on social media platform. Including receiving complaints Basic management and correct solutions
• Acted as the primary point of contact for receiving, logging, and triaging incoming issues and requests from social channels.
• Collaborated with technical and non-technical teams to define the scope of issues and projects, identifying key requirements and potential dependencies.
• Monitored the status of open issues, proactively following up to ensure timely resolution and customer satisfaction.
• Laying the Slot / Schedule of public relations and knowledge on Facebook / Line @ / Website / SMS of the organization.
• Collecting member information from participating activities, Marketing Campaign.
• Manage shipping information Gift to members.
• Overall data report to Manager

October 2006 - January 2012

Administrator at Asquare Network Co.,Ltd.

(S-26 Call Center Project)

• Participate in data management for the data base system to manage the operation of delivering data to customers correctly and appropriately.
• Manage data management Deliver gifts to customers by mail.
• Notify customer information via SMS.

March 2003 - August 2006

Administrator at SELT Education Link(Thailand) ศูนย์แนะแนวการศึกษาต่อต่างประเทศ

• Prepare study documents in fields of interest to customers.
• Manage subscription information.
• Prepare data documents Summarizing the report to the supervisor

Education :

Ramkhamhaeng University - BACHELOR DEGREE OF BUSINESS ADMINISTRATION MAJOR SERVICE INDUSTRIES MINOR HOTEL. GPA 2.43