Director of Restaurants - Thailand - IHG

คำอธิบาย

Description
Key Responsibilities Operational Leadership

• Oversee daily operations of all restaurant, bar, lounge, and beverage outlets to ensure seamless luxury service and consistency.
• Drive InterContinental brand standards, service rituals, and engagement behaviors to deliver memorable experiences.
• Monitor and improve service quality through on-floor leadership, guest interaction, and coaching.
• Ensure all outlets operate with maximum efficiency, optimal staffing, and cost control.

Guest Experience & Brand Delivery

• Lead the creation of elevated guest journeys, signature moments, and personalized luxury experiences.
• Ensure guest preferences, VIP requirements, and special requests are anticipated and fulfilled.
• Review guest feedback (GSI/Heartbeat, ReviewPro, social media) and drive continuous improvement action plans.
• Champion "Inspire Incredible" culture across the R&B team.

Commercial & Revenue Management

• Develop and execute business plans, pricing, promotions, and upselling strategies to maximize revenue.
• Work closely with Sales & Marketing, Digital, and PR teams to position outlets with strong market presence.
• Analyse financial performance, forecast demand, and optimize cost versus revenue.
• Lead menu engineering with Culinary and Beverage teams to ensure profitability and guest relevance.

Leadership & People Development

• Lead, mentor, and develop Restaurant Managers, Bar Managers, and Supervisors.
• Build a culture of teamwork, empowerment, and luxury service mindset.
• Conduct performance reviews, succession planning, and career development strategies.
• Oversee recruitment for all R&B positions to maintain high talent standards.

Concept Development & Innovation

• Support development of new outlet concepts, seasonal menus, and promotional ideas.
• Ensure each outlet maintains its identity, storytelling, and brand alignment.
• Lead beverage innovation including cocktails, wine strategies, and mixology direction.
• Stay updated with global dining trends, Michelin-level standards, and local market preferences.

Compliance, Safety & Quality

• Ensure strict compliance with hygiene, food safety, liquor regulations, and IHG standards.
• Partner with Culinary, Engineering, and Stewarding to maintain high standards of cleanliness and equipment functionality.
• Lead regular operational audits and implement corrective actions promptly.

Financial Responsibilities

• Lead budgeting, forecasting, cost control, payroll planning, and productivity management.
• Maximize profitability through waste reduction, purchasing controls, and optimized workflows.
• Ensure inventory and beverage procurement follow hotel and IHG policies.

Qualifications & Experience

• Minimum 5–7 years of senior F&B leadership in luxury hotels or high-end dining.
• Proven experience managing multiple outlets and large teams.
• Strong background in both culinary and beverage operations.
• Financial management experience with strong commercial results.
• Excellent communication in English; Thai an advantage.
• Passion for food, beverage, service excellence, and guest experience.