- Support the development and execution of the annual training strategy in collaboration with department heads.
- Assist in quality assurance processes and analyze performance data to recommend practical learning solutions that enhance service standards.
- Support talent development initiatives, including onboarding, engagement surveys, performance reviews, and leadership familiarization plans.
- Partner with department leaders to align training with operational needs and ensure consistent departmental training delivery.
- Facilitate core learning programs such as Orientation (First Journey), Train-the-Trainer, Brand & SEVA, service skills, and supervisory development, including refresher sessions.
- Maintain accurate training records, monitor mandatory training completion, and ensure compliance with local regulations.
- Support Corporate Learning Programs (e.g., ELEVATE, IGNITE), coordinate internship and cross-training initiatives, and assist in managing the L&D budget effectively.
- 2+ years' experience in L&D, preferably within a luxury service environment
- Bachelor's Degree or related in Tourism, Hospitality, Business Administration or Human Resources
- Hospitality experience required, with previous operational experience in hotels preferred
- Fluent in English & Excellent communication, presentation, and people management skills
- Familiarity of modern learning and development tools, technology and techniques
- Positive attitude, committed to high levels of internal and external customer service, both written and verbal
- Strong flexibility and resiliency skills to adapt to various work situations and high pressure situations
L&D And Quality Manager - Amanpuri - Phuket, Thailand - Aman Group
คำอธิบาย
Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
The Learning & Development and Quality Manager supports the implementation of training and development programs to enhance the performance and service standards of the hotel. This role fosters individual and team growth, delivers key learning initiatives, assists in quality assurance processes, and drives engagement through cultural and organizational development. As a brand ambassador, the Learning & Development and Quality Manager exemplifies and reinforces the "Aman way-of-life" through our values, spirit, and service culture.
Responsibilities
Qualifications