Store Director, Bangkok Siam Paragon - Bangkok, Central, Thailand - Hermes

คำอธิบาย

MAJOR RESPONSIBILITIES

Define & Develop Store Strategy

• Identify & establish the store's identity and singularity
• Discover new opportunities in the market through competitor and market analysis
• Establish store strategy to achieve the commercial target in different product segments
• Establish a merchandising/product strategy for the store responsible
• Create the customer development strategy including clientelling

Sales Development and Management 

• Work closely with managers and teams to achieve sales targets and ensure customer growth
• Identify the potential product segment and develop them as a store differentiation strategy
• Ensure the product mix is healthy and balanced
• Monitor and advise if the sales incentive is working properly to motivate store staff
• Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image
• Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed

Customer Relation Management

• Maintains close contact and assists sales management with top-tier customers
• Supervise store's CRM in line with company direction and guidelines
• Support store team to find the potential area by having regular basis analysis and meetings
• Propose retail activity for clientelling and support implementation to optimize the result 

Manage Operational Effectiveness 

• Lead activities associated with new store launches and renovations.
• Together with the Merchandising Department, closely monitor the sell-through results and develop action plans 
• Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.
• Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment
• Ensure store environment is in line with company's standard of daily operation. (VM, Security, etc)

Team Management and Development 

• Headcount control within budget for store team
• Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity
• Lead and motivate each sales team to grow their overall capability and competency
• Provide leadership, guidance, and management to store staff
• Develop the capability of the store management team by the requirements of the organization

Client Service Management

• Reinforce the standards and guide the store to improve service quality through Hermès Gestures
• Supervise the resolution of all client problems and complaints quickly and effectively

REQUIREMENTS & CAPABILITIES

• More than 8-10 years of relevant experience in high-end fashion, luxury industry or in similar capacity
• Experience in a management role with a strong track record of delivering results
• Strong people management skills including being a good communicator and coach and the ability to manage relationships at different levels
• Cross-functional working skills (across multiple levels of management and ability to work with diverse cultures)
• Good analytical skills
• Service- and customer-oriented (internal and externa customers), with excellent communication skills
• Business acumen/business Ethics
• Fluent in Thai and English