Field Service Engineer - Bangkok - B - Philips

คำอธิบาย

Job Title

Field Service Engineer

Job Description

• Provides advanced technical support and troubleshooting to customers, ensuring all issues are resolved promptly and thoroughly to maintain optimal device performance and customer satisfaction in compliance with regulatory standards.

• Conducts complex installations and maintenance tasks, following regulatory guidelines and company procedures meticulously to ensure compliance and safety at all times during service operations.

• Exercises within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.

• Acts as a specialized resource for a specific business group, utilizing an in-depth understanding of the organization's tools and processes to provide expert support and guidance, contributing to the group's success and efficiency.

• Leads diagnostic and repair activities, utilizing extensive technical knowledge to identify root causes and implement effective solutions that minimize equipment downtime and enhance reliability.

• Collaborates with engineers and other technical teams to develop and implement innovative service strategies, improving overall service delivery and the customer experience through strategic initiatives.

• Mentors and provides guidance to junior technicians, sharing expertise and best practices to enhance the overall technical capability and performance of the service team.

• Stays updated with the latest technological advancements and service techniques by attending training sessions and workshops, continuously enhancing technical skills and industry knowledge.

• Takes ownership of customer interactions, ensuring clear communication, diligent follow-through on service commitments, and a strong focus on customer satisfaction and service excellence.

 

 

To succeed in this role, you'll need a customer-first attitude and the following

• A Bachelor's degree in a relevant field or equivalent or equivalent

• Fresh graduates or candidates with experience in IT, Electronics, Electrical Engineering, or related fields such as Engineering, Medical, Science, or other relevant technical environments.

• within Engineering, Medical, or Science related environment or equivalent

• Good troubleshooting skills

• Good communication and interpersonal skills

How we work together We believe that we are better together than apart.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.