Debt Collection - กรุงเทพมหานคร, ประเทศไทย - บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด

บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด

บริษัทที่ผ่านการตรวจสอบ

กรุงเทพมหานคร, ประเทศไทย

1 สัปดาห์ที่แล้ว

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee

หน้าที่ความรับผิดชอบ

Job Descriptions

Monitor performance of collection team both of In house and Outsource
Audit Collectors and Team Leader performance and operation process
Review and monitor telephone conversation's recording of collector team in order to check up their conversation quality for company's standard alignment and investigate for any complain (if have)
Make and submit some reports that Manager assign and report operation problems to Manager
Daily allocate case to Outsource agent and Inhouse
Create training course of new interesting topic or related with their jobs to train Collector and Team leader
Contact Marketing Officer or other units in case customer has problem for resolve the problem timely

คุณสมบัติผู้สมัคร

Qualifications

At least Bachelor's degree in any fields
At least 10 years working experience in collection or risk management, in leasing company (working experience in team leader 3 years as minimum)
Computer literature in Microsoft OfficeAble to work under high pressure, High EQ
Logical thinking with "Can do" attitude
Strong leadership and motivation skill
Able to handle aggressive customer, lead to the negotiation to success
Good negotiation, convincing skills and decision making
Timely manner and good ethical