Expert Technical Customer Support - TH_Bangkok - office - Villeroy & Boch
คำอธิบาย
Shape & Create - And make it happen
1. - Plan, Support and solve the issue, by providing guidelines and solutions to customers concerning products, spare parts or installation advice by onsite service, e-mail, line application or phone call for both RoA overseas and Thailand local customer.
- Manage and planning resource for internal technical service team and external authorized service providers for resolve complaint and issue to obtain highest customer satisfactory.
- Planning, sourcing, certify and maintain Thailand authorized service providers for ensuring service coverage of the market.
2. - Handle quality complaint and technical/after sales issue for both RoA overseas and Thailand local customer.
- Gather information of all services, defective/claimed cases and report to manufacturing and relevant parties.
- Record and maintain case information as initial problem database(SF) for product quality implementation.
3. - Coaching product usage for internal and external customers.
- Arrange product training and be the trainer for product/technical training for both RoA overseas and Thailand local customer as well as authorized service provider.
- Actively create/modify knowledge database, FAQ's and best work practice.
4. - Promote excellent and professional cooperation with interfacing departments for product quality improvement from the information, report, feedback and experiences from the site.
5. - Review & update working instruction/procedure to comply with ISO standard.
- Manage internal technical service team and external service provider to work accordance the procedure & company guideline.
- Support another task as assigned.