Room Attendant - Koh Samui - Four Seasons

คำอธิบาย

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

Room Attendant

About the role:

The Room Attendant is responsible for cleaning guest rooms, completing housekeeping requests and is responsible for the overall comfort level of the guest.

The position reports to the Housekeeping Assistant Manager, Housekeeping Manager as well as the Director of Housekeeping.

What you will do:

• Well-presented and professionally groomed always on required shift
• Anticipate guest needs and satisfaction; offer suggestions and respond urgently and appropriately to guest concerns and requests.   
• Establish and follow up on core standard, sequence of service and service procedure
• Ability to read and understand the work report/room assignment sheet.
• Ability to pick up and ensure the bag pack is adequately and properly stocked.
• Ensure all daily assigned guest rooms (including bathrooms and outside) are clean, dust free and well sanitized.
• Cleaning process, amenities supplies and linens are strictly followed by procedures.
• Ensure lost and found process are in place.
• Cleans guest rooms as assigned and in accordance with hotel standards; stocks and maintains the linen & supplies closet 
• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel 
• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented 
• Should know the guest laundry timing in the resort and how to arrange for a pickup win co-ordination with Desk coordinator
• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response 
• Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery. 
• Assists in general administration in department 
• Respond properly to any hotel emergency or safety situation.
• Perform other tasks or projects assigned by hotel management as per operation needs
• Handle guest requests promptly and always show proactive approach  
• Assist Housekeeping team to prepare decorative flower arrangements for guests or for Public spaces.
• Identify opportunities to personalize the service experience for each guest
• Maintain hygiene and cleanliness of workplace in line with safety standards
• Work harmoniously and professionally with co-workers

What you bring:

• Must have existing work authorization to work in the country of Thailand
• High level of attention to detail and a strong work ethic 
• Strong communication skills
• Ability to multitask and prioritize
• Flexible schedule and the ability to work all shifts, weekends and holidays is ideal

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities 
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
   

Schedule & Hours:

• This is a full-time position.
• The working hours will primarily be early morning, days, during weekdays and weekends.