Customer Issue Resolution - กรุงเทพมหานคร, ประเทศไทย - 3M Thailand Ltd.
คำอธิบาย
Proven category leadership.Exposure to attractive end-markets.
Innovation mindset driving improved patient outcomes.
Collaborative customer relationships.
Deep global regulatory experience.
Operational excellence and strong cash flow.
Strong sales growth and profitability with significant recurring sales.
We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".
The Impact You'll Make in this Role As a Customer Issue Resolution (CIR) Region Supervisor you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact in a combination of the following areas:Securing efficient AR collection and actively resolving overdue invoices with the customer.
Monitoring and managing credit parameters, payment terms and exception requests in conjunction with Credit COE Team.
Managing customer complaint cases to ensure disputes are reconciled in a timely manner with good customer and internal communication.
Becoming an expert in and positively influencing the payment behaviour of the customer as appropriate depending on the business model and type of customer.
Driving to improve key performance indicators (KPIs) within the team.Direct management of more junior team members in SEA Region and operating as all Asia 2IC (2nd In Command) to the Asia CIR Leader.
Supporting the CIR Area Leader with data sharing, customer background and general reporting for your area as required.Your Skills and Expertise Five years of experience in an accounts receivable, collections or finance role.
Additional experience in customer service or complaints management desirable.
Intermediate to Advanced Excel skills - ability to analyse financial information.
Great communicator, comfortable using English with non-native English speakers.
Natural leader, enthusiastic and good role model to junior colleagues.
High level of comfort working across multiple complimentary software platforms to complete a task eg, Salesforce CRM, various ERP systems, various reporting systems.
Ability to communicate clearly, build relationships and discuss financial matters with customers.Good time management skills, organized and reliable.
Thrive under pressure with multiple tasks on hand; able to prioritise and identify issues that require escalation or wider stakeholder engagement.
Customer first mindset, creating win win outcomes.Results and KPI driven, balancing short and long term benefits.
For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.
Work location:
Choose 1:
Work Your Way Eligible (Employee choice to work remote, on site, or hybrid).
Job skills required:
Finance, Management, Excel, English
Job skills preferred:
Salesforce, Enthusiastic, ERP
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