Store Manager - กรุงเทพมหานคร, ประเทศไทย - Fendi

Fendi

บริษัทที่ผ่านการตรวจสอบ

กรุงเทพมหานคร, ประเทศไทย

1 วันที่แล้ว

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee

คำอธิบาย

Position:

STORE MANAGER

Profile:

As Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service.

You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them to progress in Fendi.

While representing the FENDI DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your team's targets meeting the assigned KPIs and sales goals.

Additional information:

Performance Management and Business Development

Monitor and achieve store performance with relevant KPIs
Contribute to the store sales target
Conduct a brief every day and animate the brief with a "Team Board"
Analyze the business, propose, and implement action plans to improve results, generate sales for each product category
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant to KPIs
Be aware of local trading environment and its impact on our sales, including competitors' trading activities
Propose instore activities
Instruct and supervise staff in the correct execution of all company operating procedures

Client Management

Manage quality of customer service, to meet customer
Develop loyal FENDI customers and make sure that all customers are properly assigned to a Client Advisor
Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
Improve Mystery Shopper Results with action plans

Staff Management

Manage sales force in order to achieve sales target and assign clearly daytoday tasks
Motivate employees to maximize team spirit, to promote teamwork and to maintain harmonious staff relations
Enhance individual's performance through Monthly Touch Base and daily coaching
Assist HR Dept in recruiting the most qualified applicants to meet the store needs
Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
Ensure the proper management of staffing roster to provide effective store coverage
Ensure the whole team is equipped with relevant working tools and ensure all needed accounts are in place and maintained (e.g. RPro, Icom credentials)

Training

Set up In-Store training routine
Responsible for full spectrum onthejobtraining, reinforce brand's DNA in the team, KPIs
Conduct Induction Training for new joiners and mentoring exercises
Identify individual and team training needs to develop Talents and communicate these needs to HR Department /local retail training manager

Administrative and Operations Management

Manage daytoday needs and administration
Review and submit sales and operational reports to management in adherence to company's KPIs and policies
Inform management of decisions and procedures relating to business made at store level and any staff issues
Oversee and ensure accuracy in daily invoices, petty cash, invoice control.
Take necessary action to effectively control costs and ensure efficient operation in the store
Make sure inventory checks are in place and is responsible for discrepancies

General Store Conditions / Visual Merchandising