Content Management - Bangkok
15 ชั่วโมงที่แล้ว
คำอธิบายงาน
The Knowledge Base Administrator is responsible for creating, editing, organizing, and managing content on the ASK Portal to ensure call center agents have access to accurate and up-to-date information. This includes FAQs, troubleshooting guides, product details, and promotional content that enable agents to deliver efficient and effective customer support. The role focuses on maintaining the knowledge base, structuring content for usability, and updating information.
Key Responsibilities:
- Create, edit, and update knowledge articles, FAQs, troubleshooting guides, and product information.
2.Ensure all content is accurate, consistent, and easy to understand for call center agents.
3.Organize and structure the knowledge base to make information easy to search and access.
4.Collaborate with internal teams to gather and validate content updates (e.g., product launches, promotions, policies).
5.Monitor and update content regularly based on customer feedback, business changes, or system updates.
6.Track usage and feedback to continuously improve knowledge base effectiveness.
Required Skills & Qualifications:
1.Strong writing and editing skills with the ability to simplify complex or raw information into clear, user-friendly content.
2.Experience in content management, technical writing, or knowledge base administration (preferred).
3.Familiarity with call center operations, FAQs, and troubleshooting workflows is an advantage.
- Detail-oriented, organized, and proactive in maintaining content accuracy and relevance.
งานที่คล้ายกัน
We are seeking a Content Manager & Executive Assistant to support a Bangkok-based executive. · Film and capture photo/video content using a smartphone (iPhone or equivalent) · ...
1 สัปดาห์ที่แล้ว
We seek a talented Content Manager to join our team at Winkwhitepanacea Co., Ltd. in Bangkok. · Develop performance-driven content strategy across key digital platforms · ...
2 สัปดาห์ที่แล้ว
We want to expand beyond one creator and scale output across multiple creators and formats—without sacrificing quality, accuracy, or brand consistency. · Multi-creator scaling · ...
1 สัปดาห์ที่แล้ว
We're Hiring: Marketing Content Manager | Connexus Global · Connexus Global is expanding its in-house marketing team, · and we're seeking a Marketing Content Manager to drive our next stage of growth. · Conduct keyword research and build SEO-optimised briefs · Ensure all content ...
1 เดือนที่แล้ว
This is a Content Operations Manager role at Lemon8, a social media platform. The team aims to build a diverse and inclusive community where people can discover new content and creators. · ...
1 เดือนที่แล้ว
Manage the daily operation of creation tools resources and content management develop strategies to improve submission rates and user satisfaction play a creative role in campaign designing for vertical content categories and work with cross functions to push forward for executio ...
1 เดือนที่แล้ว
Chillindo is looking for an experienced Content Production Manager to improve their brand via online catalog. · ...
1 สัปดาห์ที่แล้ว
As the Content Marketing Manager at our marketing agency startup you will be responsible for developing and executing content marketing strategies that support clients business goals. · ...
3 วันที่แล้ว
Lemon8 is a social media platform committed to building a diverse and inclusive community where people can discover new content and creators every day. · ...
1 เดือนที่แล้ว
We are looking for the talented candidate to join our Regional Team based in Bangkok, Thailand. Reporting to Head of Ecommerce - SEA. · ...
3 วันที่แล้ว
CareBabyisa growingonlinestorebrandfocusingondirecttosalestobabyandmothertocareproductsinthailand. · ...
1 เดือนที่แล้ว
Lemon8 is a social media platform committed to building a diverse and inclusive community where people can discover new content and creators every day. · Manage the daily operation of creation tools resources and content management develop strategies to improve submission rates u ...
1 เดือนที่แล้ว
This is a full-time remote role for a Digital Content Manager. The Digital Content Manager will be responsible for overseeing and managing all aspects of content creation and strategy across digital platforms. ...
1 เดือนที่แล้ว
+Job summary · Care Baby (Thailand) Ltd. is a growing online retail brand focused on baby and mother care products in Thailand.We sell directly to consumers through digital platforms, with a strong emphasis on content-driven marketing, brand trust, and consistent retail growth. · ...
1 เดือนที่แล้ว
We are looking for a talented candidate to join our Regional Team based in Bangkok, Thailand. The Content & Campaign Manager will lead regional eCommerce content strategy and campaign content delivery to drive sales performance. · Content Strategy & Team Leadership · Own end-to-e ...
4 วันที่แล้ว
Lemon8 is a social media platform committed to building a diverse and inclusive community where people can discover new content and creators every day. · ...
1 เดือนที่แล้ว
We are now looking for a Communications Manager who can help us shape how StashAway communicates with our existing and potential investors in Thailand. · The role involves helping to create client communications across all channels including social media email app website digital ...
4 สัปดาห์ที่แล้ว
We're Hiring: Marketing Content Manager | Connexus GlobalConnexus Global is expanding its in-house marketing team and seeking a Marketing Content Manager to drive growth. · ...
1 เดือนที่แล้ว
The Content Planning Manager will be responsible for defining KOL/advocacy strategy aligned with brand objectives and mapping out KOL tiers to assign roles across the funnel. · ...
4 สัปดาห์ที่แล้ว
We believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. · In this role it will be critical to embrace WPP & WPP Media's shared core values:Be Extraordinary by Leading Collectively to Insp ...
4 วันที่แล้ว