Room Attendant - Udon Thani City Municipality

Job Description · PRIMARY RESPONSIBILITIES · GUEST ROOMS · Enters and prepares rooms for cleaning. · Makes the bed. · Dusts rooms and furniture. · Checks all electrical equipment. · Reports broken equipment to Housekeeping Service. · Cleans the bathroom. · Replenishes bedroom and ...

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Job Description


PRIMARY RESPONSIBILITIES

GUEST ROOMS
Enters and prepares rooms for cleaning.
Makes the bed.
Dusts rooms and furniture.
Checks all electrical equipment.
Reports broken equipment to Housekeeping Service.
Cleans the bathroom.
Replenishes bedroom and bathroom supplies.
Checks and secures the room.
Checks mini bar.
Performs other duties as assigned by Supervisor.

Administrative Responsibilities

Performs duties or tasks at the best of his/her ability.
Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
Attends briefing or meeting as requested.
Attends all training requested by the hotel.
To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.,
Follows company's rules and regulation.

Technical Responsibilities

Reports to work in prescribed uniform and well-groomed.
Reports to the supervisor at the start of the shift to receive necessary instructions.
Performs duties responsively and professionally according to standards and requirements.

Knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.

Equips him/herself with necessary working tools such as pen and others.
Greets guests and colleagues politely.
Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
Be a good sales person at all times and in a good professional manner
Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.

Commercial Responsibilities

Communicated effectively with guest, clients, business partners and staff.
Be a good sales person to promote hotel's image and businesses.
Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.

Human Resources Responsibilities

Establishes and maintains good relations with other staff within the department and between other departments

Provides assistant to co-staff within the department and amongst other department in performing task to foster team work and success of the hotel.

RELATIONSHIP
Reports to unit manager or department heads if necessary.
Communicating to guests in delivering product and service.
Relates to co-staff in service and supporting departments in performance of work and service to guests.
Relates to employees of other departments for special functions and activities of the hotel.

Others

Continuous learning through own IDP.
Any other duties as may be assigned by the superior.

Accountabilities

Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company's Culture

Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates.

– "Proud to belong and to contribute"


CONFIDENTIALITY
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.


JOB REQUIREMENT
At least High school diploma
No experienced is welcome
Knowledgeable in Housekeeping operation and cleaning methods will be an asset
Ability to communicate basic English
Detail-oriented and posses pleasant personality with good communication and interpersonal skills