Operations Lead - Bangkok, Bangkok City
1 วันที่แล้ว
คำอธิบายงาน
Job Description
- Monitor and manage Sorting Center (SOC) operational teams of Outbound Sort and Outbound Dispatch by using the daily performance report, history of excellence, and team development.
- Work with internal and external functions to properly handle pushed-out parcels.
- Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
- Able to perform backlog chasing in line with SLA
- Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
- Optimize manpower from the planning team to operate as our cycle time and hourly volume
- Coaching and advising team members.
Requirements
- Bachelor's Degree in Logistics Management, Supply chain Management or any related field
- At least 3 years of working experience in logistics, supply chain or express industry
- Good communication both in Thai & English and stakeholder management skills
- Analytical ability - logical thinking and optimization
- Strong working knowledge of Spreadsheets (Excel/Google Sheets)
- Proven working experience in project management
- Multitasking and prioritizing skills.
- Work with fast, timeline and extra-long working hours during campaign
- Able to be flexible for afternoon and morning shifts
- Fast response
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