Senior IT Support - เขตคลองเตย, ประเทศไทย - บริษัท ฟูจิตสึ (ประเทศไทย) จำกัด (FUJITSU THAILAND)

คำอธิบาย

• To support O365 and Microsoft product such as MS team, One drive and Outlook.
• First-line customer liaison via calls, MS-Team or e-mail.
• Set up user access & deploy new PC/Laptop.
• VIP and Visitor Support for IT network related.
• Provide on-site services effectively resolve incidents and service requests that may not be possible to solve remotely.
• Provide support for both incidents and services related to PC/Laptop/Printer/Scanner/other peripheral Hardware/Software setup and install on, and infrastructure network.
• Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels.
• Recording and tracking Incidents, requests, and complaints according to Standard operating procedure (SOP).
• Monitoring and escalation procedures relative to the appropriate Service Level Agreement (SLA).
• Managing update IT request ticket in ServiceDesk Tools.
• Update required documents as per SOP.
• Keeping customers informed on request status and progress.
• Communicating planned and short-term changes of service levels to customers.
• Coordinating with second line and third-party support groups.
• Provide IT Infrastructure network such as Wifi and internet connection to support company events or site activities.
• Manage and maintain IT equipment in server room such as Server, Air, UPS, Access control etc.
• Manage and maintain Telephone system and coordinate with third party.
• To do IT asset management and user management also.