Digital & Process Innovation Assistant Manager - Road & Customers - THBKK - Bangkok (Rhenus Assets&Services Co. Ltd.) - Rhenus Logistics

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What You Can Expect:

• Support the Digital Process Innovation Manager in delivering digital strategies and driving operational improvements within assigned domains.
• Act as the domain owner for global processes, application solutions, and domain-specific application data.
• Provide domain-level guidance to Master Data Management on operational data, excluding corporate-wide and cross-domain data.
• Lead or co-lead process and system enhancement initiatives to improve operational performance and efficiency.
• Define, develop, and maintain global Standard Operating Procedures (SOPs) to ensure process consistency, compliance, and operational excellence.
• Identify and leverage optimal application capabilities to support business requirements and efficient operations.
• Define, monitor, and manage key operational performance metrics with a focus on excellence and customer experience.
• Collaborate closely with functional stakeholders to translate business needs into process improvements and digital solutions.
• Partner with key stakeholders to capture and align business and customer requirements within the assigned domain.
• Work with the Operational Excellence team to gather country-specific requirements, identify rollout gaps, and ensure integration into global domain processes and technologies.
• Coordinate with the Master Data team to ensure accurate, consistent, and reliable data integration across applications.
• Define and maintain clear ownership and sources of domain-specific operational data within applications, ensuring transparency for data objects linked to process execution.
• Collaborate with IT project managers and development teams to prioritize and steer system and module enhancements aligned with domain needs.
• Manage enhancement initiatives and Jira tickets end-to-end, including creation, prioritization, timeline tracking, and oversight of the development lifecycle.

What You Bring:

• Bachelor's degree in Business, IT, Engineering, or a related field.

• Minimum 3 years of experience in an Operational Excellence role or at least 5 years of operational and management experience in Road & Customer functions within freight forwarding, with a strong focus on quality management.

• Strong analytical skills with a structured, data-driven approach to problem-solving.

• Proven ability to understand the broader business context, balancing commercial and customer needs with internal operational priorities.

• Strong stakeholder management skills, with the ability to align and influence stakeholders at all levels of the organization and across customer networks.

• Demonstrated capability to manage multiple projects concurrently while leading cross-functional initiatives and driving continuous improvement.

• High level of accountability with a results-driven mindset and strong ownership mentality.

• Ability to build, develop, and lead a regional team, collaborating effectively with diverse cultures, roles, and regional backgrounds.

• Resilient and confident leader who performs well under pressure and leads regional structures by example.

• Professional proficiency in English; additional languages are an advantage.