Technical Account Manager - Mae Ing

สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Mae Ing, ประเทศไทย

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Job Summary

The Technical Account Manager is a trusted advisor to Majesco Premium Support customers providing valuable guidance around operations and optimization of their Majesco solutions.

Responsibilities

  • Build exceptional client relationships by acting a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.
  • Map customer business processes to Majesco's product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines.
  • Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.
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