Manager, Support Domain Lead - บึงกุ่ม, กรุงเทพมหานคร, ประเทศไทย - Lotus's (Ek-Chai Distribution System Co., Ltd.)
1 สัปดาห์ที่แล้ว
คำอธิบาย
Leads and manage services team member to be available every day and ensuring enough resource is on board during the peak time/period.
To be accountable for the implementation and maintenance of the store system; governs and ensure that IT implementation is aligned to company security and business objectives and strategy.
Collaborates with other IT teams and business teams to provide data models per demand.Implements processes to monitor data quality, ensuring production data is always accurate and available for key stakeholders and business processes that depend on it.
Writes unit/integration tests, and documents work.Responsible for Store systems, POS, Payment systems, Coupon, etc.
Performs data analysis required to troubleshoot issues and assist in the resolution of issues.
Works closely with a team of frontend and backend engineers, product managers, and analysts.
Works closely with all business units and engineering teams to develop strategy for long term services.
Identify the need for training and able to coach peers and team members on latest developments in Technology.
Perform random audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved.
Qualifications:
Bachelor Degree or higher in Computer Engineering, Computer Science or related fields.
3-5 years years experience in IT operations, development or programming.
Call handling experience in IT Service Desk environment with exceptional customer focus and root cause analysis.
Good communication, problem solving and cross cross-group collaboration skills.
Good command of written and spoken English.
Ability to prioritize, track and manage a large number of divergent tasks and action items.
Strong ability to analyze user requirements, make recommendations and implement solution.
Strong presentation and interpersonal skills.
Ability to prioritize and execute in high high-pressured environment.
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
Job skills required:
English, Problem Solving, Data Analysis
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