Area Manager, Champ - กรุงเทพมหานคร, ประเทศไทย - Expedia Partner Solutions

คำอธิบาย

The Area Manager is accountable for leading a team within the Centralized Hub for Account Management & Performance (CHAMP) Team that is responsible for the account management (strategy implementation, and planning) of lodging products for an assigned geography.

As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.

In doing so, you and your team will work with Expedia Group's tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group's unique data insights, marketing, distribution, and revenue management toolset.

• Overall accountability for a Region within the Centralized Hub for Account Management & Performance Team including Partner Success Associates and Managers
• Responsible for continuously improving team productivity & effectiveness through coaching interactions, including against the Gold Standard best practice
• Developing skills & strengthening capabilities of team members, including Partner Experience Managers
• Effectively drive team performance, handle working relationships, team's productivity, employee engagement and morale, building a culture aligned with the EG Guiding Principles
• Collaborate with inmarket Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.
• Will need to lead and support on transformational change
• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies
• Represent Expedia in the local market, build Expedia's company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry
• Promote Expedia's full suite of product offerings to lodging partners and educate them on the full use of our products and tools
• Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership
• Other reasonable duties, as assigned

• Bachelor's in any related field; or equivalent related professional experience

• Proficiency in Thai and English, other SEA languages are a bonus
• At least 80% of time coaching
• Demonstrated the ability to achieve and set goals
• Lead crossfunctional teams successfully in a fastpaced team environment
• Strong project management skills, including multiple projects at a time, prioritize effectively, and to meet deadlines
• Execute marketplace initiatives with a strong eye on improving margin opportunity, obtaining lodging rates and availability information, and driving long term relationships with our supply partners, especially our key accounts
• Ability to influence internal and external decision makers
• Strong written and oral communication skills; including fundamental pitching and articulate ideas clearly and appropriately influence others
• Proficiency with Project Management and CRM tools (preferably Microsoft Project and Salesforce). Expertise in Microsoft Word, Excel, and PowerPoint
• Establish and adhere to priorities in a fast pace environment
• High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
• Hungry, determined, motivated, willing to act and resultsfocused
• Organization and time management skills, rigor, attention to details
• Proven followup/persistence when facing challenging situations
• Ability to multitask effectively and be able to change gears quickly without skipping a beat
• Integrates change processes with organizational business plan
• Coaches team members in behaviors for personal effectiveness, results orientation
• Authentic relationship builder; earns the confidence of others
• Bridges and sustains productive and longterm partnerships based on mutual support through a reciprocal style
• Excellent analytical and vital thinking skills, including demonstrated general problemsolving skills and an intense curiosity to identify trends and ensuing business needs
• Appetite for innovative technology, fastchanging business environment, facts decisionmaking
• Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement significant action plans based on the data
• Ability to negotiate/influence with multiple stakeholders
• Ability to understand EG various brands offering to pitch partners
• Work with internal stakeholders to propose a compelling offer to our potential customers
• Proficiency in Thai and English
• Pr