- Identify key operational Change, bottlenecks, inefficiencies, pain points, and Identify areas for optimization, improvement, Change across the omni channel customer journey and integrate with E2E systems.
- Deep Dive data analytics, customer behavior, feedback, industry best practices, and competitive analysis to pinpoint high-impact improvement opportunities.
- Develop data-driven strategies, roadmaps, and business cases for omni operations improvement initiatives, aligning with overall e-commerce and company objectives with system automation direction.
- Lead and manage complex projects from initiation to completion by simplify process and system , ensuring adherence to timelines, budgets, and quality standards.
- Build strong relationships and collaborate effectively with leaders and teams across e-commerce, technology, merchandising, supply chain, customer care, and analytics.
- Provide Solution , guidance, coaching, development Lead to change by Implementation improvement strategies, progress, and results clearly and concisely to stakeholders at all levels of the organization.
- Establish Post evaluation matrix , robust monitoring mechanisms and dashboards to track the performance of omni channel operations and the impact of improvement initiatives.
- Analyze key operational metrics, identify trends and insights, and provide regular reports to senior leadership.
- Build Team lead, and Lead team of omni channel operations analysts, specialists, or project managers (depending on organizational structure).
- Provide Solution , guidance, coaching, and development opportunities to team members.
- Ensure online operations comply with relevant legal, regulatory, and security standards.
- Promote and implement industry best practices in online operations, customer experience, and efficiency.
- Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Information Technology, or a related field. A Master's degree is preferred.
- Minimum of 10 years of progressive experience in Operation, online operations, e-commerce operations, or digital transformation, with a demonstrable track record of driving significant change for operational improvements in a large-scale environment.
- Deep understanding of customer behavior, e-commerce platforms, order management systems, Supply chain management systems, CRM systems, web analytics tools (e.g., Adobe Analytics, Google Analytics), and other relevant online technologies trend.
- Proven expertise in data analysis and interpretation, with the ability to translate complex data into actionable insights and Implementation recommendations.
- Exceptional project management skills, including experience managing large, cross-functional projects with complex dependencies.
- Strong communication, implementation , presentation, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams and stakeholders at all levels.
- Demonstrated ability to lead and drive change in a complex and matrixed organization.
- Excellent problem-solving and decision-making abilities, with a focus on data-driven solutions.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.
- Familiarity with the retail and e-commerce landscape is a significant advantage.
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Omni-Channel E2E Operations Development Director - Bangkok, Bangkok, Thailand - Fischer & Partners
คำอธิบาย
Responsibilities:
Strategic , Policy Assessment and Opportunity Identification:
Development and Execution of Improvement Initiatives:
Cross-Functional Leadership and Stakeholder Management:
Performance Monitoring and Reporting:
Team Leadership and Development:
Ensuring Compliance and Best Practices:
Qualifications:
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Director of Development
The Frontline Team- Bangkok
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Director, Research and Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
Catenon india- Bangkok, Thailand
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Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Director of Overseas Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Director of Research Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok, Bangkok City
-
Director of Research Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok, Bangkok City
-
Director, Business Development
เต็มเวลา สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Phaya Thai, Bangkok
-
Digital Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Huai Khwang, Bangkok
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Product & Research Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Huai Khwang, Bangkok
-
Human Resources Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bang Kapi, Bangkok
-
Director of Digital Platform Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok Metropolitan Area
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Data and Business Development Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Client Development Associate Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
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Product Development Associate Director
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
-
Sales & Marketing Director – Industrial Development
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok