Enterprise Account Manager - Bangkok, Thailand, - Opn

คำอธิบาย

Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald's, BMW, King Power and Pomelo.

We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition. 

As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses. 

Why we need you

We are looking for an Enterprise Account Manager with proven experience in successfully managing relationships with multiple enterprise clients. You will work closely with the team to mainly manage the performance of the assignment merchants to continuously build their business in the functions and platforms. Your main goal is to sustain and grow our business to achieve long-term success.

What you will be doing

• Be fully responsible for customer relationship management, mainly with existing enterprise clients.
• Develop and maintain solid, trusting relationships with key clients across portfolios to ensure long-term partnership and satisfaction.
• Develop and execute Account Management strategies in order to achieve the company OKR and team target.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the successful delivery of the company's solutions according to clients' needs and objectives, within a timely manner and clients' high expectations.
• Enforce business relationships with existing enterprise clients by anticipating changes and improvements and proposing solutions that meet their objectives.
• Maintain smooth and pleasant communications with all stakeholders, including dealing with complaints and issues.
• Be a liaison between clients and internal teams to ensure the issues/requests will be solved in a timely manner.
• Regularly revisit and analyze key clients' satisfaction and improvement areas.
• Promote the company's products and services when appropriate
• Forecast and track key account metrics.

You

• Bachelor's degree or higher in Business, Marketing, or related fields
• Minimum 5 years experience in enterprise clients account management, preferably in related business such as technology
• Able to lead complex integration conversations in a highly consultative and proactive manner
• Adaptable with the ability to think on your feet and handle unexpected challenges effectively while remaining a dedicated team player
• Familiar with APIs and able to explain API concepts to Omise's largest and most technical customers
• Outstanding skills in communication, interpersonal, and presentation
• Able to successfully deal with different stakeholders, including executive levels
• Service mind and handling objections with strong interpersonal skills
• Good management and organizing skills
• Proficient level of English language
• Native level of Thai, both written and spoken and be able to communicate in professional aspects
  

How to apply

If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:

• The hiring team will review your application
  
• 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

Why you'll love it here

• Work with other talented, ambitious international colleagues who love their craft
• A modern and well-equipped work environment
• Flexible working hours
• A medical healthcare plan and annual health check-up
• A friendly bunch of colleagues

What we believe in

• We cultivate teamwork and a trust-based working culture
• We celebrate diversity and continuous improvement
• Giving our employees the opportunity and create for their own success

About Omise

• Founded in 2013, 500 people
• Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, and Malaysia.
• Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital,  Ascend Venture Group, and more
• Won Digital Startup of the Year at Digital Thailand Big Bang 2017
• Won Forbes Japan Startup of the Year 2018
• Won 3 awards from International Business Magazine Award 2020
  • Most Innovative Electronic Payment Platform for Singapore
  • Most Innovative Seamless Transactions Provider for Singapore
  • Best Payment Solutions Provider in Singapore
• Won Mizuho Innovation Award 2022 (Q2)

Life at Omise

Nearly 500 employees work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers. 

Our core values - simple, real, and beautiful - serve as our North Star and are integrated into how we work and the results of our work. 

At Omise, we empower people to embrace project-ownership and take initiative. We love to see our employees act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow employees are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.

People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. "Growing with us" means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us.

We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 27 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

* Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.