- Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program.
- Become an expert in Platform and educate customers on the use and benefits of our products.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
- Conducting in-depth needs assessments to better understand each client's requirements.
- Be a customer advocate while capturing customer feedback and reporting requests to related teams.
- Work closely with Sales, Project Manager, and other related teams to ensure an exceptional customer experience and take care of any customer issues.
- Collaborate with product team and related stakeholders to ensure the feedback of the customer is always considered in product/feature development
- Monitor and Analyze Customer Behavior to improve Customer Success Strategy.
- Collaborate, problem-solve, and/or strategize upcoming client meetings with team members.
- Maintain Customer database and keep it up to date for more effective marketing campaigns and better customer relationships.
- Great Service-minded attitude and positive thinking
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Analytical, process-oriented, and growth mindset
- Ability to respond and work under tight timelines with flexible working hours (urgent support may be required after hours)
- Strong verbal and written communication, strategic planning, and project management skills
- Ability to deliver regular updates clearly
- Understanding of Internet and web applications with a desire to learn new technologies
- Good English and Thai written and verbal communication skills
- Proficient in MS office
- Bachelor degree in any related field
- Experience in Customer Relationships, Sales Support, Business Development at least 3 years (direct experience supporting public company will be an advantage)
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Provide suitable solutions to client requirements for optimal outcomes and ensure satisfaction with services and results. · ...
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NielsenIQ Customer Success es una moderna unidad que transforma la forma en que servimos a nuestros clientes con nuevas herramientas y actualizaciones para ayudar a nuestras unidades realizar su trabajo rápidamente y fácilmente. · ...
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We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. · We transform the way we serve our clients with new and updated tools to help our teams get the job done ...
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We are looking for a Customer Success Executive to join our team at NielsenIQ. As a key link between NielsenIQ and clients, you will partner with clients to fuse data science and talent to provide measurement and improvement for their markets. · Summarize data in tables charts gr ...
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Mantal is an HR Tech Software Services (B2B SaaS) company headquartered in Bangkok Thailand We aim to transform the entire hiring process by making it simple efficient and enjoyable for recruiters hiring managers and candidates alike Our goal is to offer the best-in-class AI-powe ...
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+You will be a key member of the Manatal sales team assisting in the successful acquisition of new clients as well as growth of existing clients. · +Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails · Conducting customer meetings a ...
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Customer Success Executive - Bangkok, Bangkok, Thailand - Conicle
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คำอธิบาย
DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION AND EXPERIENCE:
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