Duty Manager - Thailand - IHG

    IHG
    IHG Thailand

    6 วันที่แล้ว

    คำอธิบาย
    Description

    Essential Duties and Responsibilities – (Key Activities of the role)


    • Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
    • Provides functional assistance and direction to all departments.
    • Cooperates, coordinates and communicates with other hotel departments as required.
    • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
    • Responds to guest needs and resolves related problems
    • Supervises and directs Reception and Reservations personnel.
    • Supports and assists Front Office personnel and all departments at peak periods.
    • Ensures VIPs and priority club guests receive special attention
    • Inspects front of house and back of house regularly for cleanliness.
    • Assists Guest Relations in greeting, rooming, and sending off VIP guests.
    • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
    • Provides input for Front Office meetings.
    • Promotes inter-hotel sales and in-house facilities.
    • Checks billing instructions and monitors guest credit
    • Analyses and approves discounts and rebates.
    • Analyses the rate variance report to ensure rooms revenue control
    • Takes action with the Property Management Systems (PMS) in emergency situation.
    • Fully conversant with all hotel emergency procedures.
    • Ensures front line staff complies with FIT marketing techniques and maximize sales.
    • Works with Superior and Human Resources on manpower planning and management needs
    • Works with Superior and Director of Finance in the preparation and management of the Department's budget.

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Duty manager