Sales Manager - กรุงเทพมหานคร, ประเทศไทย - WKR Recruitment Co., Ltd.

WKR Recruitment Co., Ltd.

บริษัทที่ผ่านการตรวจสอบ

กรุงเทพมหานคร, ประเทศไทย

1 สัปดาห์ที่แล้ว

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee

Responsibilities:

Develop procedures and policies for the sales staff to ensure target achievement. Set KPIs for the team to meet targets, create relevant call scripts/sales incentives to persuade customers to sell.
Analyzing sales data to enhance procedures and ensuring resources are effectively allocated, maximizing efficiency and customer happiness.
Monitoring random calls to improve quality, reduce mistakes, and track operation performance.
Ensure that all relevant communications and data are updated and recorded.
Evaluate staff performance, identify coaching needs, and plan coaching sessions.
Handling the most complex client complaints or queries, assisting subordinates in solving challenging difficulties, and providing appropriate directions.
Proposing staff changes in specified areas, such as hiring, promotion, demotion, vacations, leaves of absence, and staff release.
Evaluating personnel on KPIs, preparing daily sales reports, nonmotivating keeping staff, and providing leadership, management, and capacity management to reach KPI targets.

Requirements:

Over 3 years of telemarketing management experience in Tele sales, E-Commerce, or a comparable industry.
Familiarity with the startup environment and strong reporting abilities are preferred.
Quick action, dynamic and professional demeanor, strong leadership skills, motivation and coaching abilities, analysis skills, stress management, and time management.
Businesslevel English proficiency.
Able to travel to ASEAN.