Key Account Manager - ห้วยขวาง, กรุงเทพมหานคร, ประเทศไทย - Reeracoen Thailand
คำอธิบาย
Industry:
Logistics
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Job Description:
- Job description:
- To provide excellent customer service.
- To cooperate with the operation department (freight, customs clearance, etc.) in solving problems,
- To coordinate with the operation team to provide expert advice to customers regarding logistic
- To receive all claims, complaints, questions, concerns, and suggestions from customers and
provide proper guidance promptly.
- To monitor, record, and follow up status of customs case progress.
- To monitor, consolidate, check, and submit reports as per customer target date.
- To monitor & prepare KPI analysis and assure that committed KPI's are met to customer
- To prepare meeting agenda, summary information and issues with proper solution before the meeting with customer.
- To conduct meetings with customers in monthly or bimonthly review meetings.
- To issue MOM from customer meetings and conduct internal improvement meetings across related departments.
- To develop & expand business for assigned customers.
- Analyst and identify upcoming needs and opportunities.
- To handle any special requests from customers/oversea, coordinate with support team and submit quotation to customer or oversea on time.
- To develop productive longterm relationships with customers.
- To create long term strategies & improvement project with the customer.
- To train billing and selling rate to operation.
- To monitor and check missing invoice status and liaison with A/R performance.
- Following up on Track & Trace report and support data to customer.
- To update any opportunities to Salesforce on a weekly basis.
Requirement:
- Qualification:
- Minimum 6 years work experience in Logistics
- Minimum 5 years work experience in Key Account Management.
- Able to multitask, prioritize, and manage time efficiently.
- Good experience in K/A Management, preferably in the Automotive Industry.
- Good experience in Sea freight & Customs Import / Export Clearance process.
- Able to analyze data, statistics and translate results into better solutions.
- Computer skills with Microsoft Office.
- Excellent knowledge of Customer Service and highly service minded mentality.
- Automotive customs clearance/logistics experience would be preferable added benefit.
Basic Training:
- Company's operational computer system
- Basic ISO 9001 & ISO 1400
- Compliance
English Level: Level
- Business Level
Other Language: None
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Working Hour: 9.00 ~ 18.00
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Holiday: Sat-Sun
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Benefit:
- Salary 65,000 THB
- Mobile 1,500 THB
- Gasoline 4,000 THB (Fleet Card)
- Car allowance 3,000 THB
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