Store Department Manager - Bangna, Thailand - Decathlon TH careerpage

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DECATHLON THAILAND

If you are looking for a promising career in the sports retail industry, then you have come to the right place. We are an international company that has operated in Retail, Production, and Supply&Warehouse. We are now gearing up to expand the sports business more and more in Thailand. We are searching for dynamic, enthusiastic, and reliable individuals to join our team. Our company is growing rapidly and we offer exciting opportunities for personal and professional growth. If you are up for the challenge, we welcome you to join us on this exciting journey.

Job Summary

Develop my local activity on my sports, and Men/Women teammates to keep customers/users satisfied in order to generate omnichannel performance

Job Description

Responsibility 1 : Develop, enrich, and take care of human capital 

• Embody, transmit and live the Purpose, Values, and Human Fundamentals within the collective the 8 human fundamentals within the team
• Recruit, onboard and ensure the training of complementary talents without compromising on our essential criteria
• Contribute to an ambitious store project with my ecosystem to federate my teams
• Guarantee a safe and healthy work environment and create the conditions that allow for taking care of me, colleagues and customers
• Lead and implement our management scheme to foster responsibility and autonomy in service of both collective and individual value creations
• Ensure compliance with legal and contractual obligations and the company's code of conduct
• Decide with store director on my team compensation in alignment with internal policy

Responsibility 2 : Build and manage my commercial policy on my priority sports as an intrapreneur

• Analyze customer / user data to optimize their market knowledge and set a quantified ambition
• Select the best product and service offer link to omnichannel and circularity strategies
• Implement the digital in and outstore customer experience
• Build my mass plan on my sports according to Decathlon's merchandising guidelines and seasonality
• Mobilize my sport communities through my communications and events
• Build my team to have the best sports people at the right place, at the right moment

Responsibility 3 : Manage the "best in class" omnichannel customer experience

• Embody and manage "the best in class" customer relationship through my posture
• Implement the fundamentals of selling, layout, and truck to peg on the field
• Manage the loyalty program in order to optimize the customer data
• Implement action plans thanks to customer feedback
• Implement my department to help the customer find their product autonomously and quickly
• Impulse an offensive commercial dynamism

Responsibility 4: Manage my In-store performance trajectory (People / Planet / Business)

• Build an ambitious annual business trajectory and define a team trajectory
• Analyze my performances and manage the reliability of the forecasts
• Formalize the gaps between "realized" performance and "forecast" performance
• Schedule the good hours at the right time
• Manage and formalize action plans on my People / Planet / Business levers and my PNL
• Ensure the in-store stock accuracy and availability while optimising stock lifetime

Responsibility 5 : Guarantee daily safety and organization of the store (Duty management)

• Ensure safety of people and security of goods on a daily basis
• Guarantee my knowledge of all technical systems and equipment within the store
• Take in charge the daily business and service activity

Requirements

People & Culture Leadership

• Lead and manage a team with care, fairness, and accountability
• Recruit and grow team members based on their potential and role fit
• Apply company values in daily decisions and people development

Commercial & Market Knowledge

• Understand and apply store commercial policy based on sport or product category
• Adjust local store offer to fit market needs and customer expectations
• Organize and manage store layout to improve customer experience and sales

Operational Excellence

• Oversee daily store operations and act as Duty Manager when needed
• Maintain a safe and secure store environment
• Handle customer relationships and feedback professionally

Performance & Sustainability Management

• Monitor and drive department sales based on clear goals
• Plan and manage working hours to match business activity
• Manage stock levels efficiently and integrate sustainability into daily actions

What Makes You a Great Fit

• Goal-oriented mindset with clear planning and follow-up
• Strong collaboration and teamwork across different roles and functions
• Well-organized and able to manage time and priorities effectively
• Open to change and adaptable in a fast-moving retail environment
• Eager to learn and grow continuously
• Able to stay objective and make fair decisions
• Confident in giving and receiving feedback to help others improve
• Emotionally intelligent and able to build strong, respectful relationships

Decathlonian Benefits

• Be a shareholder, with an exclusive annual option to invest in Decathlon's Shares.
• Provident fund.
• Competitive salary.
• Group insurance includes life, health, and dental insurance.
• Performance bonus.
• Employee discount.
• A learning environment where you can dive deep and make an impact.
• Wide range of career opportunities locally and globally.