Senior Network Administrator Specialist - Thailand - TDCX

คำอธิบาย

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
  
• Comprehensive medical, insurance, or social security coverage
  
• World-class workspaces
  
• Engaging activities and recognition programs
  
• Strong learning and development plans for your career growth
  
• Positive culture for you to #BeMore at work
  
• Easy to locate area with direct access to public transport
  
• Flexible working arrangements
  
• Be coached and mentored by experts in your field
  
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Lead the administration, maintenance, and optimization of the company's network infrastructure (LAN, WAN, WLAN, Firewalls, VPN, Load Balancers).
• Oversee daily operations, ensuring network availability, stability, and security across multiple sites.
• Proactively monitor and analyze network performance, identifying and resolving complex issues.
• Perform advanced troubleshooting and escalation support for incidents that cannot be resolved by junior administrators.
• Plan and execute network upgrades, configuration changes, and security enhancements in coordination with the IT Infrastructure and Security teams.
• Develop and enforce network policies, standards, and procedures to ensure compliance with IT governance and security frameworks (ISO 27001, SOC 2, etc.).
• Maintain accurate network documentation including topology diagrams, configuration baselines, and access control records.
• Mentor and provide technical guidance to junior network and IT staff.
• Work closely with vendors and service providers for advanced support and project delivery.

Who are we looking for?

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or related field.
• 5+ years of experience in network administration or a related IT infrastructure role, with at least 2 years in a senior or lead capacity.
• Strong expertise in networking technologies including TCP/IP, Routing , Switching, VLANs, VPN, Wireless, and QoS.
• Hands-on experience with enterprise-grade network devices such as Cisco, Fortinet, Palo Alto, FirePower, ForcePoint, or equivalent.
• Solid understanding of network security principles, firewall management, IDS/IPS, and access control.
• Proficiency with monitoring and diagnostic tools (e.g., SolarWinds, PRTG, Nagios, Wireshark).
• Certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSE, or CompTIA Security+ are highly desirable.
• Strong leadership, problem-solving, and communication skills with the ability to work across teams and present to management.
• Experience in multi-site enterprise or data center environments is a plus.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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