SOCN Operation Lead - Bangkok
1 เดือนที่แล้ว
Job summary
Monitor and manage SOC operational team by using daily performance report history of excellence and team development Works with internal external functions to properly handle pushed-out parcels Improve staffs Key Performance Indicators KPIs on productivity quality service level stakeholder satisfaction on continuing basis Able to report management concern party summary data operational concerns improvement procedures Optimized manpower planning team operate cycle time hourly volume Coaching advising team member
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