Beautician (Salon) - Aman Nai Lert Bangkok - Aman Nai Lert - Bangkok, Thailand - Aman Group

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Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand's first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand's revered Nai Lert family.

Responsibilities and Duties:

General:

• Be on time on shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

• Effectively inform and educate our guests about specific beauty concerns.

• Properly care for equipment and use proper amounts of product to assist with cost controls.

• Have complete knowledge and understanding of all services and products offered.

• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.

• Perform prep work, properly clean and restock room as required.

• Communicate to management all occurrences involving staff or guests in the salon that require attention.

• Actively promote the salon, spa, treatments, services, and retail, as well as programs, promotions and/or discounts available.

• Handle guests' questions and concerns professionally and courteously.

• Provide accurate, appropriate, and immediate responses to all requests from guests.

• Possess the ability to work without direct supervision.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa and wellness.

• Assist in all areas of salon operation as requested by supervisors.

• Must have enthusiasm and possess excellent customer service skills.

• Excellent communication and listening skills.

• Ensure that all Rules and Regulation of the Section concerned are being adhered to by the guests.

• Be flexible with their working hours, if necessary, to meet guest requirements.

• Be responsible for reporting any damage in and around the sections of assignment to your Spa Supervisors.

• Attend the Daily Briefing to ensure awareness of any information required for the day.

• Report any issues, whether internal or external that may affect the optimal functioning of the Supervisors. This may range from basic requirements, such as the need for a new light bulb through to personnel issues.

• Participate in ongoing training as organized by Supervisor to refine and upgrade skills.

• Being always well-groomed, with clean uniforms, hair neat and off the face.

• Ensure hygiene standards are always adhered to, including disinfecting any treatment surfaces and equipment between treatments. A thorough cleaning of the Spa and all equipment should be performed at the end of each day.

• To conduct all treatments professionally. Beauticians do not compromise either themselves or Spa by permitting any guest to act improperly. In such situations, the Beauticians should politely excuse him/herself from the treatment and advise the Supervisors.

• Beauticians are not permitted, under any circumstances, to solicit or request gratuities in the form of tips or payment in kind. Any gifts offered by clients must be declared to the Asst. Spa Manager or Director of Spa & Wellness.

Customer Loyalty:

• Ensures strong guest recognition within the department.

• Recording all guest and treatment details for the database.

• Advise the guest of the sequence of the treatment, explaining treatment and procedures.

• Prior to treatment, check whether the guest has any allergies or injuries.

• Assisting guests in selecting their treatment, checking for contraindications, and explaining the treatment requirements or procedures especially if the guest has not had a beauty treatment before.

• Providing guests with high quality service at every stage of their salon experience.

• Assisting with post-treatment sales and booking

• Make decisions at the guest contact point to delight the guest without forgoing safety.

• Ensuring personal proficiency in all treatments offered on the menu, including hair and nails.

• Must have a good working knowledge of any packages and all wellness facilities and equipment.

• Having a good personal knowledge of all skin care, body, and beauty products, and being able to use and prescribe products appropriately.

Others:

• Carries out other special projects / tasks assigned by your superiors.

• Always challenge yourself to improve procedures for the benefit of the guest in delighting them.

• Be aware of the latest technology and willing to learn.

Qualification:

• Proven experience as a Beautician or similar role.

• Certification in Cosmetology or relevant field.

• Excellent knowledge of beauty products and techniques.

• Attention to detail and a passion for beauty and wellness.