ICT Assistant Intern - Bangkok, Thailand - United Nations Development Programme

คำอธิบาย

Description

The Position:

Under the direct supervision of the) IT specialist of the UNFPA Asia-Pacific Regional Office (APRO) and under the guidance of the d ICT Associate at APRO, the Intern will support the APRO's ICT team in maintaining a secure, reliable, and efficient ICT environment. They will provide first-level technical support to personnel, assist with the lifecycle management of ICT assets, and help ensure compliance with UNFPA's Information Security policies and procedures.

A work-plan with achievements for the duration of the Internship and learning opportunities will be agreed upon. Periodic progress meetings will lead to a beneficial environment for the Intern enhancing her/his skills and capacity in areas related to UNFPA's mandate.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.  UNFPA's strategic plan , reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to "build forward better", while addressing the negative impacts of the Covid-19 pandemic on women's and girls' access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

You would be responsible for:

A. User Support and Service Desk

• Provide first-level support to personnel regarding basic connectivity, hardware, and software issues, including Google Workspace (Gmail, Drive, Docs), Zoom, and printing.
• Assist in the setup and configuration of official laptops (Windows and macOS) for staff, ensuring they adhere to the "standard configuration" which includes installing Google Credential Provider for Windows (GCPW) and the Endpoint Verification extension.
• Guide users on how to utilize the Global Service Desk (GSD) for submitting tickets regarding account access, group requests, or complex technical issues.
• Assist with setting up ICT equipment for meetings and conferences, including video conferencing units and audio-visual systems.

B. ICT Asset Management Support

• Assist the ICT Focal Point in maintaining an accurate and up-to-date inventory of all ICT devices (laptops, desktops, tablets, and mobile phones) and ensure they are correctly tagged.
• Support the device disposal process by assisting with data sanitization (secure erasure of data) of end-of-life devices before they are recycled or disposed of, ensuring compliance with environmental and security standards.
• Assist in organizing secure storage for ICT equipment and accessories.
• Assist with the installation and basic configuration of office connectivity and collaboration infrastructure equipment, including meeting room and workspace systems.

C. Application and Data Maintenance

• Assist the Directory Focal Point in verifying that office directory data is accurate, including phone numbers and office location details.
• Support Group Managers in reviewing Google Group memberships to be up-to-date and accurate.
• Assist users with basic navigation and usage of corporate applications such as Quantum (ERP) and DocuSign/Google E-Signature.

D. Information Security and Compliance

• Assist in promoting information security awareness among personnel.
• Verify that office devices have required security measures active, such as Checkpoint Endpoint Security and automatic OS updates.
• Help ensure that users are aware of the guidelines regarding Generative AI tools (e.g., Gemini), specifically the prohibition on uploading confidential or strictly confidential data to public AI platforms.

Operational Restrictions & Compliance

The intern must adhere to the following UNFPA policies:

• Data Security: The intern must not share passwords, must use Multi-Factor Authentication (MFA), and must safeguard all UNFPA data.
•  Acceptable Use: ICT resources must be used primarily for official business; limited personal use is permitted provided it does not compromise the organization's reputation or operations.
  
   

Qualifications and Experience: 

Applicants to UNFPA's internship programme must at the time of application meet one of the following requirements in the field of Bachelor's or Master's program in Computer Science, Information Technology, Computer Engineering, or a related field.

• Be enrolled in a first university degree programme (such as bachelor's degree or equivalent) and have completed one full academic year;
• Be enrolled in a postgraduate degree programme (such as master's programme or higher);
• Have recently graduated with a university degree as defined above and, if selected, must start the internship within one-year of graduation; or
• Be enrolled in a postgraduate professional trainee programme and undertake the internship as part of this programme.

Technical Skills:

• Hands-on experience with Windows 10/11 and macOS configuration.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets).
• Basic knowledge of networking (Wi-Fi, LAN) and hardware troubleshooting.

Languages:

• Fluency in English. Knowledge of other languages is an asset.

Competencies:

• Strong service orientation and problem-solving skills.
• Ability to explain technical concepts to non-technical users.
• Integrity and ability to handle confidential information with discretion.
• Initiative, sound judgment and demonstrated ability to work harmoniously with staff members from different national and cultural backgrounds.

Learning Elements:

Upon completion of the assignment, and depending on its duration, the Intern will gain the following knowledge assets:

1. Understand ICT asset lifecycle management, including device provisioning, tracking and disposal
2. Understand basic troubleshooting of end-user devices, connectivity and common corporate applications
3. Understand information security practices for end-user support, including endpoint protection, patching and secure data handling
4. Increased understanding of the UNFPA and the Programme Division within UNFPA
5. Understand the UNFPA mandate and policies, including regional set-up
6. Understand and familiarize with UNFPA Governance and Executive Board
7. Understand UNFPA programme design and delivery mechanisms
8. Understand the dynamics of operational and programme support and communications to the field, and at the level of HQ
9. Learn UN technical language, working procedures, and coordination mechanisms
10. Write and formulate substantive documents
11. Network with UN colleagues
12. Work experience as a team member in a multicultural setting
    
    

Financial Aspects:

Interns do not receive a salary or any other form of remuneration from UNFPA. The costs associated with an intern's participation in the programme must be assumed either by the nominating institution, which may provide the required financial assistance to its students, or by the students themselves, who will have to meet living expenses as well as make their own arrangements for accommodation, travel and other requirements. However, they receive a stipend to help cover basic daily expenses related to the internship, if not financially supported by any institution or programme, such as a university, government, foundation, or scholarship programme. The stipend is based on the intern's agreed place of work, which may be different from the duty station of the hiring office in cases of remote arrangements.

In addition, applicants must have medical insurance for the duration of the internship. Proof of insurance will need to be submitted before the internship begins. UNFPA does not provide medical insurance for interns.

UNFPA Work Environment:

UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click here to learn more.

Disclaimer:

UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.

 Due to the volume of applications received, only shortlisted candidates will be contacted for an interview.