Tele-Sales Representative: Mandarin - Bangkok, Bangkok, Thailand - ATa Services Plus Recruitment

    ATa Services Plus Recruitment
    ATa Services Plus Recruitment Bangkok, Bangkok, Thailand

    3 วันที่แล้ว

    คำอธิบาย


    Objectives of this role

    • Handle both inbound and outbound calls in a timely manner.
    • Introduce company's financial products to customers from end-to-end until customers successfully open their accounts through company's platform.
    • Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
    • Identify customer needs, research issues, resolve complaints, and provide solutions.
    • Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team.
    • Escalate difficult client or topics to Management when needed to improve working process or solve main issues.

    Responsibilities

    • Memorize scripts for products and services and refer to them during calls.
    • Build positive relationships by going above and beyond with customer service, ensuring that all questions, enquiries, and confirmations are handled appropriately.
    • Identify opportunities for driving sales and revenue of the company's existing product suite and seize opportunities to upselling when appropriate.
    • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
    • Create and maintain a record of daily problems and remedial actions taken, using call-center database.
    • Leverage data and insights gathered by the call center to recommend and influence process improvements.

    Required skills and qualifications

    • College or University degree or equivalent.
    • Mandarin- English speaking only. (Bahasa Malay is a plus)
    • Strong active-listening and verbal-communication skills.
    • Experience working in financial products for sales, call center role.
    • Sales driven, Proficiency in problem-solving.
    • Young, energetic, and keen about financial products.

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