- Prioritize features and known issues based on feedback from customer service, real users, and development teams
- Lead daily stand-up meetings with developers; update product backlog at least twice weekly
Ensure product development stays on track and resources are effectively allocated - Analyze dashboards and customer feedback weekly
- Track adoption rates, drop-off points, NPS, and conversion funnels
- Propose UX/UI improvements or new features based on findings
Enhance product usability and improve customer satisfaction - Facilitate weekly planning sessions with UX/UI, IT, Risk, Compliance, and Marketing teams
- Write clear user stories and lead Agile sprint planning every two weeks
Ensure features are feasible, aligned, and ready for launch - Develop and execute test cases with QA and business analysts
- Track bugs and follow up until resolution
Deliver quality features with minimized risk - Conduct research, interviews, and surveys to understand SME needs
- Develop business cases and product proposals quarterly
- Present ideas to leadership for project approval
Build competitive, market-driven solutions for SME customers - Monitor key product KPIs including revenue, usage, and customer satisfaction
- Prepare monthly performance reports for management
Enable data-driven improvements and timely strategy shifts - Research weekly on fintech and SME banking trends through reports, articles, or events
- Benchmark product features against local and global competitors
Ensure product innovation is ahead of market and aligned with future SME needs - Bachelor's or Master's degree in Business Administration, Finance, Economics, Engineering, or related fields
- 3–5 years of experience in product management, digital banking, fintech, or SME/merchant-related platforms (e.g., Robinhood, Grab, LINE MAN)
- Strong understanding of SME banking needs, including loan, deposit, and payment services
- Experience in onboarding merchant users or managing SME-facing digital products
- Familiarity with Agile methodology and working with cross-functional teams
- Strong analytical skills with a customer-first mindset
- Excellent communication, stakeholder management, and problem-solving skills
- Fluent in Thai and English (both written and verbal)
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SME Product Owner - Bangkok - AIS
คำอธิบาย
Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokJob Summary
We are seeking a highly driven and customer-centric SME Product Manager to design and develop end-to-end financial solutions tailored for small businesses. This role will lead the full product lifecycle, from market research and product conceptualization to delivery, performance tracking, and continuous enhancement. You'll work closely with cross-functional teams and strategic partners to deliver scalable, compliant, and high-impact SME solutions such as lending, deposit, and collection services.Job Description
Key Responsibilities:
1. Product Backlog & Feature Prioritization
2. User Behavior & Product Performance Analysis
3. Cross-functional Collaboration
4. User Acceptance Testing (UAT)
5. Product Design & Innovation for SME Segment
6. Performance Tracking & Reporting
7. Market Trends & Competitor Analysis
Qualifications:
Recruiter
Atitaya Dechpan (อทิตยา เดชปาน)-
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