IT Manager - กรุงเทพมหานคร, ประเทศไทย - British Council

British Council
British Council
บริษัทที่ผ่านการตรวจสอบ
กรุงเทพมหานคร, ประเทศไทย

1 สัปดาห์ที่แล้ว

ณัฐศิริ ชูแสง

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee
คำอธิบาย
IT Manager


Date:04-Jan-2023


Location:
Bangkok, East Asia, TH


Company:
British Council

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model.

The roles in the new operating model will be restricted to employees in the selection pool in the first instance.

Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.


Role Title:
IT Manager| Location: Bangkok, Thailand| Duration: Indefinite| Pay band:

PB6/G

Role purpose

  • Responsible for the daytoday delivery of IT services for the British Council Thailand. Works under direction of GIS as acting IT Manager.
  • To enable British Council staffs and customers in Thailand to meet their objectives, and to ensure high levels of business continuity.
  • To manage and deliver IT support services, IT asset inventory, IT security systems.

Main opportunities/challenges for this role

  • To provide a range of efficient and affordable IT services to enable BC staff to have access to the IT technology they need to meet their objectives.
  • Occasional unsocial/evening hours by prior agreement. As the IT team supports a sevenday operation, there may need to be an agreement to work to a Friday/Saturday or Sunday/Monday rest day arrangement.

Main Accountabilities:

-
Duty (30 %)

  • To ensure that the IT environment of the British Council Thailand including Siam Square, Pinklao, Chiang Mai, and Satit Chula is running smoothly, optimally, and with mínimal unplanned interruption.
  • To maximise the impact of IT within the British Council, Thailand by ensuring that systems are used in an effective manner and that failure is prevented as far as possible.

Standards

  • Maintain integrity of IT infrastructure for those wired and wireless, consult Regional IT team for any required change, and manage the change locally
  • Manage and maintain all computers, laptops, servers, printers, projectors, Interactive White Boards, Video Conference suites, Multi-Function printers, Display walls, UPSs, network switches, etc. Ensure they are functioning and can fulfil business requirements, otherwise fix or plan for upgrade/replace as necessary.
  • Maintain network connectivity between all Thailand offices and contact network supplier when problem occurs for those local and global links
  • Manage and maintain IT equipment in shared resources booking such as laptops, projectors, etc.
  • Implement, manage, and maintain local telephone, BCTN, and video conference systems
  • Monitor servers' logs and investigate any critical error
  • Monitor servers disk space and act on usage that against Acceptable Usage policy
  • GTI approved software is installed by SMS team and Non-SMS support software is installed by local IT team as requested in timely fashion
-
Duty (25 %)

  • To deliver agreed IT services to Council staff and customers to corporate standards for GPF and FCR staff in all offices

Standards

  • Faults managed and resolved according to agreed procedures and standards in SLA
  • Interacts with internal clients on all levels to help resolve ITrelated issues and provides answers in a timely manner
  • Escalate critical/complex issues to Regional IT team in a timely fashion
  • Review SLA on annual basis
  • Provide IT support on big events/workshops such as large computer group setup
-
Duty (10 %)

  • To maintain IT security standards for Thailand

Standards

  • Perform data recovery test on quarterly basis
  • Provide data restoration service when required
  • Perform disaster recovery when needed
  • To provide information to IT audit when required
-
Duty (15 %)

  • To further plan and develop the networks, services, and systems within the framework of GTI standard.

Standards

  • Initiate and implement new IT services that improves efficiency and productivity of BC staff
  • Assist and implement new IT services that comes from business initiatives within the country
  • Involve in office refurbishment project that has an impact on IT infrastructure.
-
Duty (5 %)

  • To maintain record of IT equipment and software licences / advice on procurement of IT equipment

Standards

  • Act as a point of contact on procurement of IT equipment for BC staff
  • Hardware and software inventory to be kept uptodate and accurate by performing annual check.
-
Duty (5 %)

  • To maintain IT services provided by outsourcing/external contracts

Standards

  • Contact telephone supplier for support to local telephone system
  • Contact network supplier for problem with local link between Siam Square office and Chiang Mai
  • Contact SMS team for installation of GTI approval software
  • Contact Global Crossing for problem with BCTN and global connectivity
-
Duty (10 %)

  • To manage IT team and to ensure effective team performance

Standards

  • Serve as main point of contact on all ITrelated matters for the country assigned
  • Ho
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