- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Maintain application security and compliance with company policies and regulatory requirements.
- Train end-users on application functionality and best practices as required.
- Collaborate with Clearing and stakeholders for Thailand RTP matters
- Bachelor's degree in Computer Science or equivalent
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Weekend support will be required for this role up to once a month
- Experience supporting payment applications.
- Basic scripting or programming knowledge (e.g., Python, PowerShell).
- Understanding of networking concepts and cloud environments.
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Technology Support III, Payments Technology - Bangkok, Thailand - JPMorganChase
คำอธิบาย
DescriptionPropel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology, Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
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Technology Support III, Payments Technology
เต็มเวลา สำหรับสมาชิกที่ลงทะเบียนเท่านั้น Bangkok
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Technology Support III, Payments Technology
สำหรับสมาชิกที่ลงทะเบียนเท่านั้น กรุงเทพฯ
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