Service desk specialist - Thailand - Thai Union Group

คำอธิบาย

Thai Union Group PCL


Position:
Service Desk Specialist


Level:
Senior Officer

Work location:
   Bangkok, SM Tower Building


Responsibility:

• Serve as the first point of contact for end-users requesting IT support.

Provide Level 1 technical support for:

• Microsoft 365 applications
• Windows OS and office automation tools
• Basic hardware and peripheral devices
• Perform initial troubleshooting for network connectivity issues (VPN, Wi-Fi).
• Log, update, and track incidents and service requests accurately in ITSM tools.
• Escalate unresolved or complex issues to senior or higher-level support teams.
• Follow standard operating procedures and knowledge base articles.
• Communicate clearly and professionally with end-users in English.
• Meet service level agreements (SLAs) and customer service expectations.
• Perform duties from office (Work from Office – SM Tower, Bangkok).

Rotational shift schedule to support Asia-Pacific and European business hours:

• Shift A: 08:00 – 17:00 (GMT+7)
• Shift B: 14:00 – 23:00 (GMT+7)
• Working days: 5 days per week (Monday to Friday).
• Occasional Saturday shifts may be required on a rotational basis.
• Compensatory rest days will be provided to ensure a total of 5 working days per week.
• Shift pattern is subject to change based on business and operational requirements.

Qualification:

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum 0-1 year of experience in IT Service Desk or Technical Support role.
• Basic knowledge of Microsoft 365, Windows OS, and office automation tools.
• Familiarity with ITSM tools is an advantage.
• Good English communication skills (spoken and written).
• Service-minded, proactive, and willing to learn new technologies.
• Ability to work in rotational shifts, including late shifts.

Remark:

1) Work location base at Thai Union's corporate office – SM Tower, Bangkok.

Direction to work location:
Map