Guest Service Agent - ภูเก็ต, ประเทศไทย - Pullman Phuket Arcadia Karon Beach Resort

Pullman Phuket Arcadia Karon Beach Resort

บริษัทที่ผ่านการตรวจสอบ

ภูเก็ต, ประเทศไทย

4 วันที่แล้ว

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee

Job Description:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Provide efficient services to ALL Members, FIT guest and Group tour upon arrival / departure and during their stay.
Handle to offers safe deposit box at the lobby, when guest needs to open or closed as of procedures strictly.
Ensure that the Managers and Supervisor are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use upselling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Work Experience

Previous experience in a customerfocused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multitask while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Computer literate and able to navigate through Company systems
Ability to work on your own and as part of a team
Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/ or entertainment sectors

Benefits:

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21