Pullman Touch Agent - ภูเก็ต, ประเทศไทย - Pullman Phuket Arcadia Karon Beach Resort

Pullman Phuket Arcadia Karon Beach Resort

บริษัทที่ผ่านการตรวจสอบ

ภูเก็ต, ประเทศไทย

1 สัปดาห์ที่แล้ว

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee

คำอธิบาย

Job Description:

Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in cooperation with concerned departments
Assists guests with international calls and directory queries
Calls guests by name whenever possible and must be answered within 3 rings
Pages Heartists member when requested
Abides by principles of guest privacy
Handles guests' needs or requests and reports complaints to the Supervisor
Aware of local telephone listings and frequently dialed numbers
Provide an efficient and courteous communication service for guests ensuring all messages are delivered promptly to the correct room.
Know all of hotel product, including room types, room rates, facilities, food and beverage outlets, Spa and leisure activities.
Ensure that the inroom dining order is handled according to the Brand Service Standard.
Handle all of guest messages, voice mail and facsimiles in an efficient, timely manner.
Report any problems with inhouse television system, music to Duty Engineer immediately.
Advises defects on switchboard equipment to Supervisor
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel's fire, life and safety system
Maintain Hotel Information
Provide secretarial services for guests
Handle complaints promptly and follow up thoroughly on action taken
Promote in house service and facilities
Update airline schedules and guides the guest whenever requested
Advise to Supervisor all stationary needs in advance
Ensure cleanliness of work area and clean your work area prior to departing
Report daily activities in logbook
Demonstrate Awareness of Hotel policies and procedures and ensure all procedures are conducted safely and within Hotel guidelines
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements

Work Experience

Previous experience in a customerfocused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multitask while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Computer literate and able to navigate through Company systems
Ability to work on your own and as part of a team

Benefits:

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21