Pullman Touch Agent - ภูเก็ต, ประเทศไทย - Pullman Phuket Arcadia Karon Beach Resort

Pullman Phuket Arcadia Karon Beach Resort
Pullman Phuket Arcadia Karon Beach Resort
บริษัทที่ผ่านการตรวจสอบ
ภูเก็ต, ประเทศไทย

1 สัปดาห์ที่แล้ว

ณัฐศิริ ชูแสง

โพสต์โดย:

ณัฐศิริ ชูแสง

ผู้สรรหาบุคลากรทางคนเพื่อ beBee


คำอธิบาย

Job Description:


  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in cooperation with concerned departments
  • Assists guests with international calls and directory queries
  • Calls guests by name whenever possible and must be answered within 3 rings
  • Pages Heartists member when requested
  • Abides by principles of guest privacy
  • Handles guests' needs or requests and reports complaints to the Supervisor
  • Aware of local telephone listings and frequently dialed numbers
  • Provide an efficient and courteous communication service for guests ensuring all messages are delivered promptly to the correct room.
  • Know all of hotel product, including room types, room rates, facilities, food and beverage outlets, Spa and leisure activities.
  • Ensure that the inroom dining order is handled according to the Brand Service Standard.
  • Handle all of guest messages, voice mail and facsimiles in an efficient, timely manner.
  • Report any problems with inhouse television system, music to Duty Engineer immediately.
  • Advises defects on switchboard equipment to Supervisor
  • Attends to all guest queries and requests promptly
  • Maintains detailed knowledge of the Hotel's fire, life and safety system
  • Maintain Hotel Information
  • Provide secretarial services for guests
  • Handle complaints promptly and follow up thoroughly on action taken
  • Promote in house service and facilities
  • Update airline schedules and guides the guest whenever requested
  • Advise to Supervisor all stationary needs in advance
  • Ensure cleanliness of work area and clean your work area prior to departing
  • Report daily activities in logbook
  • Demonstrate Awareness of Hotel policies and procedures and ensure all procedures are conducted safely and within Hotel guidelines
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements
Work Experience

  • Previous experience in a customerfocused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multitask while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Computer literate and able to navigate through Company systems
  • Ability to work on your own and as part of a team

Benefits:


  • Employee benefit card offering discounted rates in Accor Hotels worldwide.
  • Develop your talent through learning programs by Academy Accor.
  • Opportunity to grow within your property and across the world
  • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21

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