Manage and monitor service supplier performance against defined KPIs for Installation, Withdrawal/De-installation
Act as the main coordinator between internal NP teams and external service partners to ensure consistent service standards and customer satisfaction
Control and monitor Maintenance & Repair (M&R) activities to ensure compliance with service standards, safety, and quality requirements
Support troubleshooting activities and provide technical consultation to service partners when required
Control and monitor spare parts stock, usage, and replenishment planning to ensure service readiness and cost efficiency
Plan and execute technical training programs to enhance partner service capability and field service quality
Conduct machine audits and field quality checks to ensure service partners follow maintenance standards and correct machine configurations
Oversee and support call center/service coordination processes to improve responsiveness and resolution time
Support new project deployments, pilot programs, innovation initiatives, and field implementation activities
Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics) or related field.
5 years in technical service operations, after-sales, field service, or partner/supplier management.
Good English and Thai communication skills.
Knowledge of spare parts planning, stock control, and service documentation.
Good negotiation & problem-solving skills.
Ability to conduct technical training, audits, and troubleshooting.
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Trade Asset Technical Service Partner Development Executive - Thailand - Nestlé Global
คำอธิบาย
POSITION SNAPSHOT
Location: Bangkok
Company: Nestlé Professional
Business Unit/Division: Technical and Production
Full-time
5 years of working experience in technical service operations, after-sales, field service, or partner/supplier management.
A DAY IN THE LIFE...
ARE YOU A FIT?
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