- Monitor the performance and availability of systems and services: Ensure that the services and platform are being re-actively and proactively monitored. Investigate and resolve incidents promptly to minimize impact.
- Incident analysis and continuous Improvement: Analyze and report potential trends to drive down repeated incidents. Follow incident management processes and maintain accurate documentation.
- Collaborate with Teams: Escalate and coordinate incidents in a timely manner to ensure quick service restoration. Communicate clearly and concisely with business/management regarding incident details, impact, and steps for timely resolution and prevention. Collaborate with cross-functional teams to resolve technical issues.
- Shift work: Work on shifts to support a 24x7x365 environment, including nights and weekends.
- Customer Focus: Demonstrates a strong commitment to customer service, striving to resolve issues swiftly and effectively.
- Technical Aptitude: Possesses a solid understanding of observability tools such as Datadog, Grafana, ElasticSearch, Kibana and Zabbix along with a keen willingness to learn and adapt to new technologies rapidly.
- Communication Skills: Skilled in articulating technical concepts clearly and succinctly to both technical and non-technical audiences, with strong written and verbal communication skills in English.
- Incident Management: Capable of assessing customer impact and managing incidents by coordinating across multiple teams to drive quick and effective resolutions.
- Bachelor's degree in IT or a related field, or equivalent work experience.
- Strong problem-solving and communication skills.
- Ability to work on shifts to support a 24x7x365 environment, including nights and weekends.
- Good command in English both spoken and written
- Fresh graduates are open to apply.
- Experience with incident management and ticketing systems (e.g. JIRA, ServiceNow) to track and manage incidents.
- Familiarity with monitoring and alerting tools, such as Nagios, Zabbix, Prometheus, Grafana, or similar systems.
- Familiarity with Linux/Unix and Windows operating systems, including command-line troubleshooting.
- Knowledge of scripting or automation using languages like Python, Bash, or PowerShell is a plus.
- Understanding of ITIL framework and incident management best practices.
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NOC Engineer - Bangkok, Thailand - C2P
คำอธิบาย
Work at the office 100% at Empire Tower (BTS Chong Nonsi)
We are seeking a skilled and dedicated NOC Engineer to join our team. As a Senior NOC Engineer, you will play a critical role in ensuring the uptime and stability of our systems and services. Your responsibilities will include monitoring, diagnosing, and resolving incidents in real-time, collaborating with cross-functional teams, conducting regular maintenance activities, and providing 24x7 support through shift work, including nights and weekends.
What you'll be doing:
What you'll need:
Qualification:
Nice to have:
We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.
Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.
Please consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates' information:
By submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. You consent to the collection, use, transfer and disclosure of your personal data as well as to receive email and/or other electronic messaging communication from 2C2P.
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