Duty Manager - Pathum Wan, Bangkok
18 ชั่วโมงที่แล้ว
คำอธิบายงาน
การจ้างงาน
full-time
- Proven experience in hotel operations or supervisory roles.
- Excellent leadership and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to handle high-pressure situations with professionalism.
- Knowledge of hotel management software (e.g., Comanche, PMS systems).
- Degree in Hospitality Management or related field preferred.
Job Summary:
The Duty Manager ensures smooth daily hotel operations by overseeing all departments and handling guest concerns. This role involves managing staff, responding to emergencies, and ensuring exceptional guest experiences. The Duty Manager acts as the point of contact for guests and staff during shifts.
Key Responsibilities:
- Oversee daily operations and ensure seamless coordination between departments.
- Serve as the primary point of contact for guest inquiries, complaints, and special requests.
- Monitor staff performance and provide support as needed.
- Ensure safety and security procedures are followed at all times.
- Handle emergencies and resolve issues promptly and professionally.
- Conduct property inspections and address maintenance or cleanliness concerns.
- Assist with staff scheduling and resource allocation.
- Train and mentor front-line staff to enhance service delivery.
- Maintain records and prepare reports on guest feedback and operational performance.
- Represent hotel management in the absence of senior leadership
* 5-day work week
* Training & Development program
* Vacation & Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD 36,000THB per year
* Dental Allowance 6,000THB per year
* Provident Fund
* Free uniform
* Meal Allowance 2,500THB per month
* Meal coupons
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